Defining the customer experience is the single fastest way to grow a business. But how do we define the customer experience? We know when we receive an outstanding customer experience, but it’s difficult to describe. Unfortunately, many big brands and businesses are losing their foothold or going out of business because they don’t know and understand their customer in 2019.
Customer Experience as the New Competitive Advantage
By Steve Riddell, Head of Customer Experience, Better.com | Nov 1, 2019 | CX Blog | 0 comments