Chat, Tap, Talk: Trends Shaping the Future of Customer Experience By Nicola Millard, Head of Customer Insight & Futures at BT Global Services Innovation Team | Feb 18, 2019 | CCS, CCW | 0 comments ← Previous Post Omnichannel: Are We There Yet? Next Post → How Improv Made Me a Better Call Center Agent You may also like CASE STUDY: Determining Strategic Priorities and Tech Investments for Measurable ROI If the Metric Improved 20%, Would the Customer Notice? Co-Creating with Customers and Employees to Solve Core Customer Pain Points