Chat, Tap, Talk: Trends Shaping the Future of Customer Experience By Nicola Millard, Head of Customer Insight & Futures at BT Global Services Innovation Team | Feb 18, 2019 | CCS, CCW | 0 comments ← Previous Post Omnichannel: Are We There Yet? Next Post → How Improv Made Me a Better Call Center Agent You may also like Crowdsourcing – A Modern Agent Job Description for a New Business Landscape The New Path Forward: Media and Entertainment Leaders Lean into Digital and Remote-first Agents Your Long-Term Strategy Begins with a Plan Submit a Comment Cancel replyYou must be logged in to post a comment.
