Chat, Tap, Talk: Trends Shaping the Future of Customer Experience By Nicola Millard, Head of Customer Insight & Futures at BT Global Services Innovation Team | Feb 18, 2019 | CCS, CCW | 0 comments ← Previous Post Omnichannel: Are We There Yet? Next Post → How Improv Made Me a Better Call Center Agent You may also like Balancing Radical Candor and Bold Data Driven Decisions FIRESIDE CHAT – Achieving an Adaptive Leadership Mindset Customers Are Rewriting the Self-Service Playbook