Chat, Tap, Talk: Trends Shaping the Future of Customer Experience By Nicola Millard, Head of Customer Insight & Futures at BT Global Services Innovation Team | Feb 18, 2019 | CCS, CCW | 0 comments ← Previous Post Omnichannel: Are We There Yet? Next Post → How Improv Made Me a Better Call Center Agent You may also like When Did You Stop Caring? The Call to Reignite Humanity in a World Obsessed with Efficiency Unlocking Competitive Advantage: The Strategic Power of Enterprise Customer Intelligence HEADLINER VIDEO: AI Without Fear: Building Trust in a Fast-Changing World