Chat, Tap, Talk: Trends Shaping the Future of Customer Experience By Nicola Millard, Head of Customer Insight & Futures at BT Global Services Innovation Team | Feb 18, 2019 | CCS, CCW | 0 comments ← Previous Post Omnichannel: Are We There Yet? Next Post → How Improv Made Me a Better Call Center Agent You may also like HEADLINER VIDEO – Leadership Transitions: Growing and Developing Your Rising Stars Harnessing Data and Analytics for Strategic Advantage CX Leaders Navigate Disruption in a New Era of Customer Contact
