Chat, Tap, Talk: Trends Shaping the Future of Customer Experience By Nicola Millard, Head of Customer Insight & Futures at BT Global Services Innovation Team | Feb 18, 2019 | CCS, CCW | 0 comments ← Previous Post Omnichannel: Are We There Yet? Next Post → How Improv Made Me a Better Call Center Agent You may also like Q&A with Natalie, Beckerman, Global Head, Customer Support Operations, IHG Hotels & Resorts The Brand is the Experience — Not the Ad A call for marketing and CX leaders to deliver on the promise, not just the pitch Tellerless Branches: Improving CX through Digital Transformation
