Chat, Tap, Talk: Trends Shaping the Future of Customer Experience By Nicola Millard, Head of Customer Insight & Futures at BT Global Services Innovation Team | Feb 18, 2019 | CCS, CCW | 0 comments ← Previous Post Omnichannel: Are We There Yet? Next Post → How Improv Made Me a Better Call Center Agent You may also like EXECUTIVE BULLETIN – Raising the CX Bar with a Unified Data and Analytics Strategy The Biggest Lie We Tell Our Customers Empowering Women in CX: Leadership Alliance Workshop Returns to Frost & Sullivan’s 21st Annual Customer Contact West
