By Rachita Gandham | Nov 7, 2025 | CC, CCE, CCS, CCW, CX Blog
This blog is based on our analysis, AI Orchestration in CX – Powering Innovation & Transformation authored by Frost & Sullivan’s growth expert, Bernardin Arnason from the Contact Center Solutions team. From autonomous agents that think and act like humans, to...
By Andrea Hughes | Nov 7, 2025 | CC, CCE, CCS, CCW, CX Blog
According to a recent 2025 Business Education article, job burnout in customer service teams has reached an all-time high of 66%. I feel this deeply! During my two decades in customer service leadership, I have witnessed a noticeable shift in how employees are coping...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Oct 1, 2025 | CC, CCE, CCS, CCW, CX Blog
A conversation with Mark Levy, Author and Head of Consumer Product and Customer Experience at Frontier Communications Frost & Sullivan recently caught up with Mark Levy, Head of Consumer Product and Customer Experience at Frontier Communications, to talk about his...
By Tom LeNoble | Oct 1, 2025 | CC, CCE, CCS, CCW, CX Blog
The customer experience landscape is in the midst of a profound shift. Hybrid and remote contact centers are no longer temporary responses to a global disruption; they are the new operating model for many organizations. Yet while the structures have changed, one thing...
By Paola Bianchi | Sep 12, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Succeeding in a New Age of Digitally Powered Customer Interaction was the theme of Customer Experience 2025: A Frost & Sullivan Executive MindXchange, an outstanding event held in Los Angeles recently. This highly interactive, two-day happening provided a forum...
By Justin Robbins | Sep 12, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
“We will use your feedback to improve future experiences.” It is a phrase we have all seen at the end of customer surveys, splashed across landing pages, or embedded in transactional emails. It is a promise—a commitment to listen, learn, and act. But if we are being...
