Activating the Digital Mothership: Retaining Top Talent in the Modern Era of Work
New Normal. Extraordinary circumstances. Unprecedented. These are all the words we’ve heard applied to the last three years of work life. This vocabulary circulated as a way to describe and justify a new, and what many thought temporary, way of working. Three years...
Crowdsourcing Solutions to Your Most Vexing Customer Service Challenges
When thought leaders from TMX Finance, Dun & Bradstreet, Baxter Healthcare and others gathered in Tucson, Arizona for the 18th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange, they also led crowdsourcing sessions designed to gather...
How Baxter Healthcare Launched a Successful, Patient-Friendly Telehealth Program
Introduction – What is Telehealth? Telehealth is defined as the delivery and facilitation of health and health-related services including medical care, provider and patient education, health information services, and self-care via telecommunications and digital...
A Fireside Chat – What It Takes to Lead with Agility
Presented by: Natalie Beckerman and Alpa Shah Senior Vice President Global Vice President Global Call Centers CX Practice Leaf Home ...