How Baxter Healthcare Launched a Successful, Patient-Friendly Telehealth Program
Introduction – What is Telehealth? Telehealth is defined as the delivery and facilitation of health and health-related services including medical care, provider and patient education, health information services, and self-care via telecommunications and digital...
A Fireside Chat – What It Takes to Lead with Agility
Presented by: Natalie Beckerman and Alpa Shah Senior Vice President Global Vice President Global Call Centers CX Practice Leaf Home ...
Frost & Sullivan Shares Global Team’s Customer Experience Insights
Drawn from their expertise in Growth Opportunity Analysis, Strategic Insights, Customer Research and Competitive Benchmarking, here are highlights from recent research and discussions conducted by the Frost & Sullivan Global CX team. Leverage these insights for...
The Customer Engagement Leadership Council Announces 2023 Critical Issues
Areas of focus reflect current industry challenges and opportunities Frost & Sullivan’s Customer Engagement Leadership Council, a member-driven, business leadership network for senior-level executives in the customer experience, customer care and contact center...