By Stacy Sherman | Jan 13, 2026 | CC, CCS, CCW, CX Blog
When a Partner Missteps, Your Brand Pays the Price Picture this: a customer uses your platform, redeems loyalty points, and expects a high-quality, reliable experience. But then something goes wrong. They receive cancellation notices, vague support responses, and no...
By Alisha Hightower | Jan 13, 2026 | CC, CCS, CCW, CX Blog, Uncategorized
In her Capstone presentation at the 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange, Alisha Hightower discussed how executives can transform data-driven insights into compelling narratives that inspire action and drive strategic...
By Dan Gamber | Dec 9, 2025 | CC, CCE, CCS, CCW, CX Blog
Headliner Video – Presented by Dan Gamber, Director of Experiences, Bridgestone Retail Operations, LLC
By Alpa Shah | Dec 9, 2025 | CC, CCE, CCS, CCW, CX Blog
Key Takeaways from the 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange At Frost & Sullivan’s 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange, industry leaders from various sectors gathered to discuss...
By Sean Albertson | Dec 9, 2025 | CC, CCE, CCS, CCW, CX Blog
Change is constant, and disruption rarely gives a heads-up. When everything is shifting (markets, customers, teams) how do leaders keep people focused, adapt quickly, and still deliver results? Headliner Sean Albertson gave a dynamic opening presentation on leading...
By Óscar Luis Marruenda Justicia | Nov 7, 2025 | CC, CCE, CCS, CCW, CX Blog
AI Takes the Stage  In recent years, customer service has undergone an unprecedented transformation driven by digitalization and, especially, by the emergence of artificial intelligence (AI). Companies have gone from relying almost exclusively on human agents and...
