![What Are You Building? I’m Building a [Customer Service] Cathedral](https://www.customercontactmindxchange.com/wp-content/uploads/2019/05/data-insight-solutions-1080x675.jpg)
What Are You Building? I’m Building a [Customer Service] Cathedral
Consider the story of two stonemasons. You walk up to the first stonemason and ask, “Do you like your job?” He looks up at you and replies, “I’ve been building this wall for as long as I can remember. The work is monotonous. I work in the scorching hot sun all day....
Virtual Executive Assembly Brief: Agent Culture and Engagement
Introduction Recently, members of the Customer Engagement Leadership Council gathered for a unique member benefit — a Virtual Executive Assembly (VEA). VEA’s are expert or member led-presentations on timely industry topics that include best practice sharing,...
Taking Care of the Heart of Your Company – Your Customers
You just had that amazing first idea. The one that is going to be the foundation for the future. The future that will re-define or re-envision your product in the marketplace. You are starting to put together a plan. You are stoked about this new idea that has now...
Leveraging AI and robotic process automation technology to personalize customer experience
Customers want to get personalized experiences whenever they engage with companies and brands. This is the norm today. Customer experience is not just the sale itself but it starts from the moment they land on your site, to after sales. A pleasant customer journey can...