Boss Mode: Level Up Your Leadership Skills
Leadership skills and gaming tactics might seem like two disparate realms, but a closer examination reveals profound synergies. By adopting strategies from the world of gaming, professionals can significantly enhance their leadership abilities in the workplace....
Leveraging Evolving Technologies
Insights from a Virtual Event moderated by Aini Ali Customer Engagement Leadership Council member Aini Ali recently led a virtual member event on the topic of Leveraging Evolving Technologies. Read on for some of the key insights and discussion takeaways shared,...
Generative AI: A Beginner’s Guide to the Galaxy
Introduction It’s likely that your experience with customer service AI over the last ten years has been less than stellar. You may have gotten stuck with a menu-based chatbot presenting irrelevant options or found yourself shouting “representative” into the phone when...
Crowdsourcing Tactical Solutions to Your Most Vexing Customer Challenges – Part 2
At the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange, participants chose between six interactive brainstorming sessions and crowdsourced solutions to some of today’s most pressing customer service challenges. Read on for key ideas and...