22sep8:30 AMWelcome & Headliner – The Future of CX Is Here: Is Your People Strategy Keeping Up with Your Tech Strategy?8:30 AM Headliner: Gary Magenta, Chief Change Architect & Senior Vice President, Customer Experience, Root
As customer expectations evolve, organizations respond by quickly deploying new technologies. However, great brands know they can’t rest on technology innovations alone to inspire customer loyalty. In fact, the more
As customer expectations evolve, organizations respond by quickly deploying new technologies. However, great brands know they can’t rest on technology innovations alone to inspire customer loyalty. In fact, the more technology we have, the more we need human beings – there are things technology can never provide. Our customer service agents must become customer experience experts. By the time the customer talks to a human being, they need an expert in product/service, someone who can solve complex issues, and make a personal connection. Technology and people must be equal partners. Your technology might be ready, but are your people?
(Tuesday) 8:30 AM
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.