september, 2020

22sep3:40 PMThe Fix – Crowdsourcing Tactical Solutions to Our Most Vexing ChallengesShare your smarts! Choose between eight themed brainstorming sessions and crowdsource solutions to the most vexing challenges facing customer experience and customer contact today. These are twenty minute rapid fire sessions with four rotations. First come, first serve, so choose wisely! Each brainstorm group will build upon the other to build a list of readily operationalized ideas to these common challenges.3:40 PM

Event Details

The Fix on Tiered Care

Hosted By: Mireille Godin, Vice President, Customer Care, Xplornet Communications
Speaker Link

The Fix on Making B2B CX Personal

Hosted By: Steven Brophy, Director, Customer Care, Ameren
Speaker Link

The Fix on Small Contact Centers

Hosted By: Jamie Homen, Vice President, Customer Service and Support, CareerBuilder
Speaker Link

The Fix on Vendor Aggregation and Management

Hosted By: Alex McBratney, Vice President, Strategic Accounts, TechStyle Fashion Group
Speaker Link

The Fix on Raising NPS

The Fix on Must We Wow?

The Fix on Supporting and Managing Virtual Teams

The Fix on Handling Social Media Detractors


(Tuesday) 3:40 PM