Agents are people too! In this session we will look at methods to not only attract the right people to your organization, but then how to develop and promote them across your company. What roles in your company have your agents been promoted to?

Key Take-Aways:

• Insight into how a Professional Development Program can improve your agent pool and drive increased engagement
• Best practices for agent engagement, development and growth
• Examples of agent and organizational success beyond the contact center