As a business thrives, there often comes a point when decision makers need to ask if it is more effective, efficient and economical to engage a business process outsourcing company (BPO). Determining your internal and BPO customer care strategy is the focus of this strategic session.

Key Take-Aways:

• Critical factors for engaging a BPO (when)
• Best practices for choosing one or more BPO partners (who and where)
• Techniques for delivering the expected customer experience seamlessly across internal and outsourced resources (what)
• Insights on leveraging the BPO relationship to advance your internal environment or infrastructure near-term and long-term (how)