The race to perfect customer experience left the employee behind. The self-service experience is simpler, automated and more intuitive. Employees, on the other hand, are dealing with product and service
The race to perfect customer experience left the employee behind. The self-service experience is simpler, automated and more intuitive. Employees, on the other hand, are dealing with product and service complexity while battling cluttered desktops and manual processes. Failure to recognize the link between employee and customer experience is costing you customers and profit. Join this session for a discussion on intelligent automation as a way to unburden agents of complexity and optimize customer experience.
Industry insights into the current and future agent engagement landscape
Latest trends in intelligent automation technologies for the contact center and their impact on interactions
Five best practices you can pursue to optimize your agent and customer experience
(Tuesday) 10:20 AM
Scott Merritt, Vice President, Global Head of Automation & Marketing, Jacada
Privacy & Cookies Policy
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.