september, 2020

22sep10:20 AMCase History Zone 3: Employee Experience: Leveraging Data to Drive Down Employee Effort10:20 AM Fab Facilitator: Neil Crane, Vice President, IT and Product, Cicero

Event Details

Employee effort has an impact of cost and the customer experience. The ability to quantify that cost of impact helps drive a business case for change. Come learn how forward-thinking practitioners are using new data points, tools and techniques to cast new light on existing KPIs.

Key Take-Aways:

  • Insight on the metrics that matter – where are the gaps in traditional measures as they effect employee effort and experience
  • Guide to why all the data matters … use corroborating sources to guard against misinformed analysis; watch out for patterns that reveal lowest common denominator rather than best practice by majority
  • Blueprint of how are the benefits realized by the business, IT and the customer – focus on application of the data; what are the planned outcomes for IT, business, employee & customer


(Tuesday) 10:20 AM

Fab Facilitator

Neil Crane, Vice President, IT and Product, Cicero

Speaker Link