20+ years in CX and I have failed, learned, and succeeded along the way. There are definitely some things I would do different and ways of thinking I would adopt faster today. This interactive session will cover 3 key blueprints I have created along the pathway of my 20+ learning. Absorb these and then spend time to ideate on how you want to jump start your future CX revolution. Then we will share our awesome plans and get ready to embrace the future together!
Key Blueprint Take-Aways:
- $1 Million promise – It’s a mindset shift from cost to value center
- Service Stack – Think tech stack for services
- Service Model – Invest in your customers, the way they invest in you