Chat, Tap, Talk: Trends Shaping the Future of Customer Experience By Nicola Millard, Head of Customer Insight & Futures at BT Global Services Innovation Team | Feb 18, 2019 | CCS, CCW | 0 comments ← Previous Post Omnichannel: Are We There Yet? Next Post → How Improv Made Me a Better Call Center Agent You may also like CX Transformation Primer: 7 Tips for Continued Success Boss Mode: Level Up Your Leadership Skills Leveraging Evolving Technologies Submit a Comment Cancel replyYou must be logged in to post a comment.