Executive Insight Video: Preparing for Big Disruption as Entry Barriers Come Down By Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft | Nov 14, 2019 | CCE, CCS, CCW | 0 comments ← Previous Post Top Takeaways from the 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange Next Post → EXECUTIVE INSIGHT: Mapping Root Cause for Proactive Solutions You may also like Your Customer eXperience Is Only as Strong as Your Weakest Partner 3 CX Lessons Every Leader Must Apply HEADLINER VIDEO – Maximizing Value through Balanced Service Interactions Master the Art of Executive Storytelling: From Analytics to Influence