Executive Insight Video: Preparing for Big Disruption as Entry Barriers Come Down By Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft | Nov 14, 2019 | CCE, CCS, CCW | 0 comments ← Previous Post Top Takeaways from the 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange Next Post → EXECUTIVE INSIGHT: Mapping Root Cause for Proactive Solutions You may also like The Psychology of CX 101: Master the Hidden Drivers of Customer Behavior Coaching for Success: Hybrid and Remote Contact Centers EXECUTIVE BULLETIN – Raising the CX Bar with a Unified Data and Analytics Strategy