Executive Insight Video: Preparing for Big Disruption as Entry Barriers Come Down By Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft | Nov 14, 2019 | CCE, CCS, CCW | 0 comments ← Previous Post Top Takeaways from the 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange Next Post → EXECUTIVE INSIGHT: Mapping Root Cause for Proactive Solutions You may also like Q&A with Natalie, Beckerman, Global Head, Customer Support Operations, IHG Hotels & Resorts The Brand is the Experience — Not the Ad Tellerless Branches: Improving CX through Digital Transformation