AGENDA

Interactive & Highly Collaborative Content

For further information or to register, call Adam Geiger at 1-305-807-8134, or email him at events.us@frost.com

FILTER BY ZONE: Stick with one zone or bounce around to others, its your choice! All zones are PPT free & participant-driven discussions.

25apr7:00 PMFeaturedSaturday, April 25, 20207:00 PM

25apr7:00 PMSuggested Arrival TimeArrive Saturday to participate in Sunday’s Networking Activity.7:00 PM

26apr7:00 AM7:30 PMFeaturedSunday, April 26, 2020NETWORKING DAY | Link in, relax, meet-and-greet during special activities devoted to making new contacts and new friends.
*PLEASE NOTE NETWORKING DAY IS OPEN TO ALL EVENT PARTICIPANTS AND SPONSORS.
7:00 AM - 7:30 PM

26apr10:00 AMSip & SailHosted by: VERINT10:00 AM

26apr3:00 PMCustomer Engagement Leadership Council Meeting3:00 PM

26apr3:15 PMSponsor Workshop3:15 PM

26apr4:30 PMCustomer Engagement Leadership Council Meeting Concludes
4:30 PM

26apr4:45 PMSponsor Registration & Orientation Reception
4:45 PM

26apr6:00 PMPresenter & Thought Leader Orientation6:00 PM

26apr6:45 PMMeet 'n' Greet6:45 PM

26apr7:30 PMWelcome Networking Reception & Event KickoffHosted By: DATAMARK7:30 PM

27apr7:45 AM5:30 PMFeaturedMonday, April 27, 2020GENERAL SESSION AND EXHIBITION7:45 AM - 5:30 PM

27apr7:45 AMRegistration, Continental Breakfast, and Exhibition
7:45 AM

27apr8:30 AMWELCOME & HEADLINERDoing What’s Right for the Customer: What They Want, Expect, and Value8:30 AM

27apr9:20 AMNavigating the 16th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange9:20 AM

27apr9:30 AMSuccess StoryDetermining and Measuring Outcomes for Impact!9:30 AM

27apr9:50 AMNetworking, Refreshment, and Exhibition BreakFeatured Demonstration Hosted By: ServiceNow9:50 AM

27apr10:20 AMFeaturedCHOOSE BETWEEN FIVE DIFFERENT COLLABORATION ZONES:Customize Your Agenda! Stay the course with one zone or bounce around to others. All collaboration zones are Power-Point Free,
participant-driven discussions featuring creative thinking and idea generation.

Zone 1. Strategic Boardroom | Zone 2. Customer Effort & Experience | Zone 3. Enhancing Agent Effectiveness | Zone 4. Elevating the Agent Experience | Zone 5. Modernizing the Contact Center

NOTE: The Strategic Boardroom is reserved for senior level, seasoned executives and seating is limited to encourage maximum participant interaction.
10:20 AM

27apr10:20 AMStrategic Boardroom: Gaining Top Down Support for Customer Centricity Across the Enterprise10:20 AM

27apr10:20 AMCase History: The Critical Role of the Contact Center in the Experience Economy10:20 AM

27apr10:20 AMCase History: Intelligent Automation: Simplifying Complex Customer Interactions for the Agent10:20 AM

27apr10:20 AMCase History: Deploying a Center of Excellence: How to Measure and Impact the Employee and Customer10:20 AM

27apr10:20 AMCase History: Readying Your Contact Center for Next Gen Technology: What You Don't Know You Don't Know10:20 AM

27apr11:15 AMSession to Session Travel Time11:15 AM

27apr11:20 AMINTERACTIVE – Solutions WheelPlay the “wheel” to find out which of the industry’s products and services will help you solve your challenges. It is a series of rapid fire, one-on-one meetings with leading sponsors – both intense and fulfilling.11:20 AM

27apr11:20 AMFROST & SULLIVAN INSIGHT - Why People Must be a Critical Aspect of Every Digital Transformation11:20 AM

27apr11:20 AMEXECUTIVE PRESENTATION AND CROWDSOURCE – Budget Optimization: Ideas for Driving Out Cost in the Contact Center11:20 AM

27apr12:35 PMFood for Thought Luncheon – Networking Roundtables Hosted by Industry LeadersHosted By: Acquire BPO, ServiceNow, Outsource Consultants12:35 PM

27apr1:40 PMSession to Session Travel Time1:40 PM

27apr1:45 PMFeaturedCHOOSE BETWEEN FIVE DIFFERENT COLLABORATION ZONES:Customize Your Agenda! Stay the course with one zone or bounce around to others. All collaboration zones are Power-Point Free,
participant-driven discussions featuring creative thinking and idea generation.

Zone 1. Strategic Boardroom | Zone 2. Customer Effort & Experience | Zone 3. Enhancing Agent Effectiveness | Zone 4. Elevating the Agent Experience | Zone 5. Modernizing the Contact Center

NOTE: The Strategic Boardroom is reserved for senior level, seasoned executives and seating is limited to encourage maximum participant interaction.
1:45 PM

27apr1:45 PMStrategic Boardroom : Meeting the Unique Challenges of the Enterprise Contact Center1:45 PM

27apr1:45 PMRoundtable: Managing Customer Channels of Choice1:45 PM

27apr1:45 PMRoundtable: Transforming Service: Building Powerful Knowledge Bases and Communities1:45 PM

27apr1:45 PMRoundtable: Measuring the Agent Experience to Propel Contact Center Efficiencies1:45 PM

27apr1:45 PMRoundtable: Soft Benefits Driving AI Decisions, More than ROI1:45 PM

27apr3:10 PMNetworking, Refreshment, and Exhibition BreakFeatured Demonstration Hosted By: Cicero3:10 PM

27apr3:40 PMINTERACTIVE – Solutions WheelPlay the “wheel” to find out which of the industry’s products and services will help you solve your challenges. It is a series of rapid fire, one-on-one meetings with leading sponsors – both intense and fulfilling.3:40 PM

27apr3:40 PMTHE FIX – Crowdsourcing Tactical Solutions to Our Most Vexing Challenges3:40 PM

27apr4:55 PMSession to Session Travel Time4:55 PM

27apr5:00 PMEXECUTIVE INSIGHT – Integrating the Contact Center in the Organization-Wide Digital Experience5:00 PM

27apr5:30 PMTruth or Dare Networking ReceptionNETWORKING RECEPTION5:30 PM

28apr6:15 AM6:00 PMFeaturedTuesday, April 28, 2020GENERAL SESSION AND EXHIBITION6:15 AM - 6:00 PM

28apr6:45 AMEarly Risers Run/WalkCalling all walkers, joggers and runners! 6:45 AM

28apr6:45 AMBeach YogaCalling all yogis! 6:45 AM

28apr8:30 AMContinental Breakfast and ExhibitionFeatured Demonstration Hosted By: SmartAction 8:30 AM

28apr8:45 AMICE BREAKER AND HEADLINERTransforming Your Capabilities, Tools and Processes for the Future8:45 AM

28apr9:45 AMFrost & Sullivan Customer Contact Executive MindXchange Advisory Board and Member Recognition9:45 AM

28apr9:50 AMASK THE EXPERTS! PANEL DISCUSSION – Earning an A for Effortless9:50 AM

28apr10:40 AMBriefing Sessions, Networking, Refreshments, and Exhibition Break10:40 AM

28apr11:40 AMFeaturedCHOOSE BETWEEN FIVE DIFFERENT COLLABORATION ZONES:Customize Your Agenda! Stay the course with one zone or bounce around to others. All collaboration zones are Power-Point Free,
participant-driven discussions featuring creative thinking and idea generation.

Zone 1. Strategic Boardroom | Zone 2. Customer Effort & Experience | Zone 3. Enhancing Agent Effectiveness | Zone 4. Elevating the Agent Experience | Zone 5. Modernizing the Contact Center

NOTE: The Strategic Boardroom is reserved for senior level, seasoned executives and seating is limited to encourage maximum participant interaction.
11:40 AM

28apr11:40 AMStrategic Boardroom: Balancing Your Internal and BPO Customer Care Strategy11:40 AM

28apr11:40 AMRoundtable: Customer Self-Service: Empowering Customers through Technology and Automation11:40 AM

28apr11:40 AMRoundtable: Hyper personalization: Leveraging Analytics to Enhance Agent Effectiveness11:40 AM

28apr11:40 AMRoundtable: Employee Experience - Leveraging Data to Drive Down Employee Effort11:40 AM

28apr11:40 AMRoundtable : Driving Real Value with Analytics11:40 AM

28apr12:40 PMFood for Thought Luncheon – Networking Roundtables Hosted by Industry LeadersHosted By: TTEC, DATAMARK, Teleperformance12:40 PM

28apr1:45 PMSession to Session Travel Time1:45 PM

28apr1:50 PMFeaturedCHOOSE BETWEEN FIVE DIFFERENT COLLABORATION ZONES:Customize Your Agenda! Stay the course with one zone or bounce around to others. All collaboration zones are Power-Point Free,
participant-driven discussions featuring creative thinking and idea generation.

Zone 1. Strategic Boardroom | Zone 2. Customer Effort & Experience | Zone 3. Enhancing Agent Effectiveness | Zone 4. Elevating the Agent Experience | Zone 5. Modernizing the Contact Center

NOTE: The Strategic Boardroom is reserved for senior level, seasoned executives and seating is limited to encourage maximum participant interaction.
1:50 PM

28apr1:50 PMStrategic Boardroom: Mapping Technology to Tiered Care1:50 PM

28apr1:50 PMThinkTank: Designing the (Conversational) AI Experience with the Human Perspective1:50 PM

28apr1:50 PMThinkTank: Capture, Analyze, Optimize: Your Employee Analytics Journey1:50 PM

28apr1:50 PMThinkTank: ThinkTank - Employee Experience (EX) - Unlocking a Better Customer Experience1:50 PM

28apr1:50 PMThinkTank: Tactical Mapping of the Shift to Modern Technologies1:50 PM

28apr3:20 PMNetworking, Refreshments, and Exhibition BreakHosted By: Interactions 3:20 PM

28apr3:50 PMFeaturedCHOOSE BETWEEN FIVE DIFFERENT COLLABORATION ZONES:Customize Your Agenda! Stay the course with one zone or bounce around to others. All collaboration zones are Power-Point Free,
participant-driven discussions featuring creative thinking and idea generation.

Zone 1. Strategic Boardroom | Zone 2. Customer Effort & Experience | Zone 3. Enhancing Agent Effectiveness | Zone 4. Elevating the Agent Experience | Zone 5. Modernizing the Contact Center

NOTE: The Strategic Boardroom is reserved for senior level, seasoned executives and seating is limited to encourage maximum participant interaction.
Best Practice sessions examine a real world use case, dissect the best practices employed, and explore how to apply them to your own initiative and company.
3:50 PM

28apr3:50 PMBest Practice: Data Driven Customer Experience3:50 PM

28apr3:50 PMBest Practice: Analytics Driven Quality Improvement3:50 PM

28apr3:50 PMBest Practice: How AI Is Helping to Create Empowered and Efficient Support Teams3:50 PM

28apr4:50 PMSession to Session Travel Time4:50 PM

28apr4:55 PMSuccess Story – Nurturing Your Manager’s Professional Development
4:55 PM

28apr5:15 PMSuccess Story - Advancing an Agent’s Career Development
5:15 PM

28apr5:30 PMGeneral Session Concludes5:30 PM

28apr6:00 PM16th ANNUAL CUSTOMER CONTACT EAST BEACH PARTY AND OLYMPICS6:00 PM

29apr6:45 AM4:30 PMFeaturedWednesday, April 29, 2020GENERAL SESSION, EXHIBITION AND SITE TOUR6:45 AM - 4:30 PM

29apr7:15 AMBeach YogaCalling all yogis! 7:15 AM

29apr7:15 AMEarly Risers Run/WalkCalling all walkers, joggers and runners!7:15 AM

29apr8:30 AMContinental Breakfast and Exhibition8:30 AM

29apr9:10 AMKICKOFF AND HEADLINERThe Power of People: Transitioning to the Future of Work9:10 AM

29apr10:15 AMSUCCESS STORYBeyond the Contact Center: Driving Efficiencies Organization-Wide10:15 AM

29apr10:35 AMNetworking, Refreshment, and Exhibition Break10:35 AM

29apr11:05 AMON THE RADARHarnessing the Next Wave of Emerging Technologies in the Contact Center11:05 AM

29apr11:35 AMInsights and Ideas RoundupThe Great Take-Away: Implementing the Best, Brightest and Boldest Ideas from the Program11:35 AM

29apr12:15 PMContent for the 16th Annual Customer Contact East Concludes12:15 PM

29apr1:00 PMContact Center Site Tour And Executive RoundtableShuttle Check In. Lunch will be provided.1:00 PM

29apr3:30 PMCustomer Engagement Leadership Council Executive Roundtable3:30 PM

29apr4:30 PMSite Tour and Executive Roundtable ConcludeShuttle Transportation to Fort Lauderdale Marriott Harbor Beach Resort & Spa Provided.4:30 PM

NETWORKING DAY
Bring plenty of business cards, relax, meet-and-greet during this fun-filled day devoted to making new contacts and new friends.
*Please note Networking Day is open to all event participants and sponsors.

Customize Your Agenda! Stay the Course with one zone or bounce around to others. All collaboration zones are Power-Point Free, participant-driven discussions featuring creative thinking and idea generation.

FILTER BY ZONE: Stick with one zone or bounce around to others, its your choice! All zones are PPT free & participant-driven discussions.

26apr10:00 AMSip & SailHosted by: VERINT10:00 AM

26apr3:00 PMCustomer Engagement Leadership Council Meeting3:00 PM

26apr3:15 PMSponsor Workshop3:15 PM

26apr4:30 PMCustomer Engagement Leadership Council Meeting Concludes
4:30 PM

26apr4:45 PMSponsor Registration & Orientation Reception
4:45 PM

26apr6:00 PMPresenter & Thought Leader Orientation6:00 PM

26apr6:45 PMMeet 'n' Greet6:45 PM

26apr7:30 PMWelcome Networking Reception & Event KickoffHosted By: DATAMARK7:30 PM

GENERAL SESSION, EXHIBITION

Customize Your Agenda! Stay the Course with one zone or bounce around to others. All collaboration zones are Power-Point Free, participant-driven discussions featuring creative thinking and idea generation.

FILTER BY ZONE: Stick with one zone or bounce around to others, its your choice! All zones are PPT free & participant-driven discussions.

27apr7:45 AMRegistration, Continental Breakfast, and Exhibition
7:45 AM

27apr8:30 AMWELCOME & HEADLINERDoing What’s Right for the Customer: What They Want, Expect, and Value8:30 AM

27apr9:20 AMNavigating the 16th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange9:20 AM

27apr9:30 AMSuccess StoryDetermining and Measuring Outcomes for Impact!9:30 AM

27apr9:50 AMNetworking, Refreshment, and Exhibition BreakFeatured Demonstration Hosted By: ServiceNow9:50 AM

27apr10:20 AMFeaturedCHOOSE BETWEEN FIVE DIFFERENT COLLABORATION ZONES:Customize Your Agenda! Stay the course with one zone or bounce around to others. All collaboration zones are Power-Point Free,
participant-driven discussions featuring creative thinking and idea generation.

Zone 1. Strategic Boardroom | Zone 2. Customer Effort & Experience | Zone 3. Enhancing Agent Effectiveness | Zone 4. Elevating the Agent Experience | Zone 5. Modernizing the Contact Center

NOTE: The Strategic Boardroom is reserved for senior level, seasoned executives and seating is limited to encourage maximum participant interaction.
10:20 AM

27apr10:20 AMStrategic Boardroom: Gaining Top Down Support for Customer Centricity Across the Enterprise10:20 AM

27apr10:20 AMCase History: The Critical Role of the Contact Center in the Experience Economy10:20 AM

27apr10:20 AMCase History: Intelligent Automation: Simplifying Complex Customer Interactions for the Agent10:20 AM

27apr10:20 AMCase History: Deploying a Center of Excellence: How to Measure and Impact the Employee and Customer10:20 AM

27apr10:20 AMCase History: Readying Your Contact Center for Next Gen Technology: What You Don't Know You Don't Know10:20 AM

27apr11:15 AMSession to Session Travel Time11:15 AM

27apr11:20 AMINTERACTIVE – Solutions WheelPlay the “wheel” to find out which of the industry’s products and services will help you solve your challenges. It is a series of rapid fire, one-on-one meetings with leading sponsors – both intense and fulfilling.11:20 AM

27apr11:20 AMFROST & SULLIVAN INSIGHT - Why People Must be a Critical Aspect of Every Digital Transformation11:20 AM

27apr11:20 AMEXECUTIVE PRESENTATION AND CROWDSOURCE – Budget Optimization: Ideas for Driving Out Cost in the Contact Center11:20 AM

27apr12:35 PMFood for Thought Luncheon – Networking Roundtables Hosted by Industry LeadersHosted By: Acquire BPO, ServiceNow, Outsource Consultants12:35 PM

27apr1:40 PMSession to Session Travel Time1:40 PM

27apr1:45 PMFeaturedCHOOSE BETWEEN FIVE DIFFERENT COLLABORATION ZONES:Customize Your Agenda! Stay the course with one zone or bounce around to others. All collaboration zones are Power-Point Free,
participant-driven discussions featuring creative thinking and idea generation.

Zone 1. Strategic Boardroom | Zone 2. Customer Effort & Experience | Zone 3. Enhancing Agent Effectiveness | Zone 4. Elevating the Agent Experience | Zone 5. Modernizing the Contact Center

NOTE: The Strategic Boardroom is reserved for senior level, seasoned executives and seating is limited to encourage maximum participant interaction.
1:45 PM

27apr1:45 PMStrategic Boardroom : Meeting the Unique Challenges of the Enterprise Contact Center1:45 PM

27apr1:45 PMRoundtable: Managing Customer Channels of Choice1:45 PM

27apr1:45 PMRoundtable: Transforming Service: Building Powerful Knowledge Bases and Communities1:45 PM

27apr1:45 PMRoundtable: Measuring the Agent Experience to Propel Contact Center Efficiencies1:45 PM

27apr1:45 PMRoundtable: Soft Benefits Driving AI Decisions, More than ROI1:45 PM

27apr3:10 PMNetworking, Refreshment, and Exhibition BreakFeatured Demonstration Hosted By: Cicero3:10 PM

27apr3:40 PMINTERACTIVE – Solutions WheelPlay the “wheel” to find out which of the industry’s products and services will help you solve your challenges. It is a series of rapid fire, one-on-one meetings with leading sponsors – both intense and fulfilling.3:40 PM

27apr3:40 PMTHE FIX – Crowdsourcing Tactical Solutions to Our Most Vexing Challenges3:40 PM

27apr4:55 PMSession to Session Travel Time4:55 PM

27apr5:00 PMEXECUTIVE INSIGHT – Integrating the Contact Center in the Organization-Wide Digital Experience5:00 PM

27apr5:30 PMTruth or Dare Networking ReceptionNETWORKING RECEPTION5:30 PM

GENERAL SESSION AND EXHIBITION

Customize Your Agenda! Stay the Course with one zone or bounce around to others. All collaboration zones are Power-Point Free, participant-driven discussions featuring creative thinking and idea generation.

FILTER BY ZONE: Stick with one zone or bounce around to others, its your choice! All zones are PPT free & participant-driven discussions.

28apr6:45 AMEarly Risers Run/WalkCalling all walkers, joggers and runners! 6:45 AM

28apr6:45 AMBeach YogaCalling all yogis! 6:45 AM

28apr8:30 AMContinental Breakfast and ExhibitionFeatured Demonstration Hosted By: SmartAction 8:30 AM

28apr8:45 AMICE BREAKER AND HEADLINERTransforming Your Capabilities, Tools and Processes for the Future8:45 AM

28apr9:45 AMFrost & Sullivan Customer Contact Executive MindXchange Advisory Board and Member Recognition9:45 AM

28apr9:50 AMASK THE EXPERTS! PANEL DISCUSSION – Earning an A for Effortless9:50 AM

28apr10:40 AMBriefing Sessions, Networking, Refreshments, and Exhibition Break10:40 AM

28apr11:40 AMFeaturedCHOOSE BETWEEN FIVE DIFFERENT COLLABORATION ZONES:Customize Your Agenda! Stay the course with one zone or bounce around to others. All collaboration zones are Power-Point Free,
participant-driven discussions featuring creative thinking and idea generation.

Zone 1. Strategic Boardroom | Zone 2. Customer Effort & Experience | Zone 3. Enhancing Agent Effectiveness | Zone 4. Elevating the Agent Experience | Zone 5. Modernizing the Contact Center

NOTE: The Strategic Boardroom is reserved for senior level, seasoned executives and seating is limited to encourage maximum participant interaction.
11:40 AM

28apr11:40 AMStrategic Boardroom: Balancing Your Internal and BPO Customer Care Strategy11:40 AM

28apr11:40 AMRoundtable: Customer Self-Service: Empowering Customers through Technology and Automation11:40 AM

28apr11:40 AMRoundtable: Hyper personalization: Leveraging Analytics to Enhance Agent Effectiveness11:40 AM

28apr11:40 AMRoundtable: Employee Experience - Leveraging Data to Drive Down Employee Effort11:40 AM

28apr11:40 AMRoundtable : Driving Real Value with Analytics11:40 AM

28apr12:40 PMFood for Thought Luncheon – Networking Roundtables Hosted by Industry LeadersHosted By: TTEC, DATAMARK, Teleperformance12:40 PM

28apr1:45 PMSession to Session Travel Time1:45 PM

28apr1:50 PMFeaturedCHOOSE BETWEEN FIVE DIFFERENT COLLABORATION ZONES:Customize Your Agenda! Stay the course with one zone or bounce around to others. All collaboration zones are Power-Point Free,
participant-driven discussions featuring creative thinking and idea generation.

Zone 1. Strategic Boardroom | Zone 2. Customer Effort & Experience | Zone 3. Enhancing Agent Effectiveness | Zone 4. Elevating the Agent Experience | Zone 5. Modernizing the Contact Center

NOTE: The Strategic Boardroom is reserved for senior level, seasoned executives and seating is limited to encourage maximum participant interaction.
1:50 PM

28apr1:50 PMStrategic Boardroom: Mapping Technology to Tiered Care1:50 PM

28apr1:50 PMThinkTank: Designing the (Conversational) AI Experience with the Human Perspective1:50 PM

28apr1:50 PMThinkTank: Capture, Analyze, Optimize: Your Employee Analytics Journey1:50 PM

28apr1:50 PMThinkTank: ThinkTank - Employee Experience (EX) - Unlocking a Better Customer Experience1:50 PM

28apr1:50 PMThinkTank: Tactical Mapping of the Shift to Modern Technologies1:50 PM

28apr3:20 PMNetworking, Refreshments, and Exhibition BreakHosted By: Interactions 3:20 PM

28apr3:50 PMFeaturedCHOOSE BETWEEN FIVE DIFFERENT COLLABORATION ZONES:Customize Your Agenda! Stay the course with one zone or bounce around to others. All collaboration zones are Power-Point Free,
participant-driven discussions featuring creative thinking and idea generation.

Zone 1. Strategic Boardroom | Zone 2. Customer Effort & Experience | Zone 3. Enhancing Agent Effectiveness | Zone 4. Elevating the Agent Experience | Zone 5. Modernizing the Contact Center

NOTE: The Strategic Boardroom is reserved for senior level, seasoned executives and seating is limited to encourage maximum participant interaction.
Best Practice sessions examine a real world use case, dissect the best practices employed, and explore how to apply them to your own initiative and company.
3:50 PM

28apr3:50 PMBest Practice: Data Driven Customer Experience3:50 PM

28apr3:50 PMBest Practice: Analytics Driven Quality Improvement3:50 PM

28apr3:50 PMBest Practice: How AI Is Helping to Create Empowered and Efficient Support Teams3:50 PM

28apr4:50 PMSession to Session Travel Time4:50 PM

28apr4:55 PMSuccess Story – Nurturing Your Manager’s Professional Development
4:55 PM

28apr5:15 PMSuccess Story - Advancing an Agent’s Career Development
5:15 PM

28apr5:30 PMGeneral Session Concludes5:30 PM

28apr6:00 PM16th ANNUAL CUSTOMER CONTACT EAST BEACH PARTY AND OLYMPICS6:00 PM

GENERAL SESSION, EXHIBITION AND SITE TOUR

Customize Your Agenda! Stay the Course with one zone or bounce around to others. All collaboration zones are Power-Point Free, participant-driven discussions featuring creative thinking and idea generation.

FILTER BY ZONE: Stick with one zone or bounce around to others, its your choice! All zones are PPT free & participant-driven discussions.

29apr7:15 AMBeach YogaCalling all yogis! 7:15 AM

29apr7:15 AMEarly Risers Run/WalkCalling all walkers, joggers and runners!7:15 AM

29apr8:30 AMContinental Breakfast and Exhibition8:30 AM