AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER
Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer experience, customer success, and customer care innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly an event experience like no other.
Why Participate
Financial Performance is on the CEO Agenda
You are expected to deliver the kind of customer experience that drives financial performance. And you must master the art of storytelling that demonstrates CX’s value to broader strategic goals. Top-down advocacy is a win-win.
It Goes Way Beyond Customer Service
CX cascades through the organization. Every department, every person, and every process must operate with customer-centricity deeply embedded in its DNA. . Excellence at every customer touchpoint is one of the toughest people and organizational challenges to conquer and you’re not alone in the struggle.
You Need to Be Intentional
Employee Experience Counts Too
We’ve all heard the adage “ Employee Experience Excellence = Customer Experience Excellence”. Knowing what is driving and raising your cross-functional employee engagement is a must for cultivating a modern workforce and delivering a great brand experience.
Technology is not the Panacea
But digitalization does play a significant role in the customer experience. It’s just as easy to get it wrong as it is to get it right. Get it wrong, you lose customers. Get it right, you keep them.
You Need to Connect, Support, and Inspire
Your people and your organization are looking to you for leadership. This event is designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired, and ready to enact purposeful change.
You’ll Collaborate With:
The right connections can open doors for you. At a Frost and Sullivan Executive MindXchange you’ll be surrounded by top-level customer experience, customer success, customer care, and executives at other critical customer touchpoints in the organization who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.
%
Executive (VP & Director Level)
%
Management
%
Other
Join our growing community of customer experience and customer success executives seeking and sharing new ideas and creative approaches to customer experience excellence. Network with Vice Presidents, Directors, and Senior Managers of:
- Customer Experience
- Customer Success
- Marketing
- Consumer Insights
- Customer Satisfaction & Loyalty
- User Design & Experience
- Customer Strategy
- Operations
- Customer Analytics
- Customer Contact
- Sales
- Product Development
- Innovation
- Strategic Planning
Take Advantage of Our
Team Experience Program
Send 4 or more team members, and in addition to saving on registration, you’ll receive a complimentary reserved meeting space throughout the event. This exclusive perk allows your team to turn ideas into strategy, and strategy into action before the event ends.
Available while supplies (space) last.
Snapshot of Previous Event Participants
1-800-Flowers
3M
AARP
ADP
Apogee Architectural Metals
Arctic Wolf
AS Beauty Group
Atom Bank
Audi of America
Audible
Aurora Flight Sciences, A Boeing Company
AutoDesk
Avanos Medical
Aviso Wealth
Avon USA
Banner Bank
BlueCross BlueShield of NC
Brewer Science
Bridgestone Retail Operations
Calix
Careington
CareOregon
Caribou Coffee
Centene
Central Ark Water
Cepheid
Childrens Health in Dallas
Circular Action Alliance
Citi
Citizens Property Insurance Corporation
Comcast
Cox Automotive
CPS Energy
CUNA Mutual Group
CVS Health
Danaher
Daymon Worldwide
Definitive Healthcare
Delaware North
Disney Cruise Line
DM Injury Law
Domestic & General Group
DoorDash
Dow Chemical
DPR Construction
Dycom Industries
Eastern Bank Corporation
Empyrean Benefit Solutions
EnerCare Home Services
EverBright
Everlane
Experian Health
FinQuery
FirstEnergy
Flagstar Bank
Foresters Financial
Frontier Communications
GE Digital
Global Industrial
GM Financial
Greater Orlando Aviation Authority
Grub Hub
Harry’s Grooming
Healthfirst
Hertz
Hilton Grand Vacations
Hitachi America
HOLLY HUNT
Honda Development & Manufacturing of America, LLC – ADC
Hudson’s Bay Company (HBC)
Hyatt Hotels Corporation
Intuit
Irish Life group
Jabil
JFK International Air Terminal
Johnson & Johnson
JPMorgan Chase & Co.
Jupiter Medical Center
Kairoi Residential
Kentucky Lottery
Kimberly-Clark Professional
Kroger
Legrand, North America
LifeScan
Luna Physical Therapy
Lyft
Marriott International
MasterCard
Mayo Clinic
McKesson
Memorial Hermann Health System
Menarini Silicon Biosystems
Mercedes-Benz USA
Meridian Credit Union
MetLife
Mettler-Toledo International, Inc.
Miami HEAT
Michelin
Microsoft
Minnesota Twins
MunichRE
Mutual of Omaha
NAPA Auto Parts
Nathan’s Famous
Nationwide
Navicore Solutions
NetApp
New Braunfels Utilities
Nissan Motor Corporation
Nordstrom
Northwestern Mutual
NRG/Direct Energy
NYC Health + Hospitals / Queens
Oak Street Health
Optum
Orlando Health Medical Group
Owens Corning
Pacific Gas and Electric
Palmdale Oil
Pepco Holdings
Philip Morris International
Poulin Willey Trial Lawyers
PPG Industries
Precor
Premier Bankcard
Protective Life Insurance Co.
Prudential Financial
Quantum Health
Riot Games
Rockland Trust
Rolls-Royce
Safety Insurance Group
San Jose Sharks
Schneider Electric
Schreiber Foods, Inc.
Schwan’s Company
Sentinel Group
Slavic 401k
Sleep Number
Sonos, Inc.
Southern California Edison (SCE)
Standard Chartered Bank
STANLEY Security
State Farm
State of Tennessee Department of Human Services
State Street
Stryker
Sun Country
Sunbasket
Teladoc Health
Tennis Channel
The General
The Institute of Internal Auditors
The Toro Company
TIAA
Tops Markets
Trane Technologies
Triump Financial
TruStage
Tucson Electric Power (TEP)
U.S.Bank
UCLA Health
UMB Bank
United Healthcare Group
United Parks & Resorts
University of Wisconsin-Madison
UPS
Vanderbilt University Medical Center
Verizon Connect
Villatel
Visa
W.L. Gore & Associates
Watkins Wellness
Weitz & Luxenberg
Whirlpool Corporation
Yokogawa
Zaxby’s
Zimmer Biomet
ZOLL Medical
Zurich North America
