AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER
Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer experience, customer success, and customer care innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly an event experience like no other.
Why Participate
Financial Performance is on the CEO Agenda
You are expected to deliver the kind of customer experience that drives financial performance. And you must master the art of storytelling that demonstrates CX’s value to broader strategic goals. Top-down advocacy is a win-win.
It Goes Way Beyond Customer Service
CX cascades through the organization. Every department, every person, and every process must operate with customer-centricity deeply embedded in its DNA. . Excellence at every customer touchpoint is one of the toughest people and organizational challenges to conquer and you’re not alone in the struggle.
You Need to Be Intentional
Employee Experience Counts Too
We’ve all heard the adage “ Employee Experience Excellence = Customer Experience Excellence”. Knowing what is driving and raising your cross-functional employee engagement is a must for cultivating a modern workforce and delivering a great brand experience.
Technology is not the Panacea
But digitalization does play a significant role in the customer experience. It’s just as easy to get it wrong as it is to get it right. Get it wrong, you lose customers. Get it right, you keep them.
You Need to Connect, Support, and Inspire
Your people and your organization are looking to you for leadership. This event is designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired, and ready to enact purposeful change.
You’ll Collaborate With:
The right connections can open doors for you. At a Frost and Sullivan Executive MindXchange you’ll be surrounded by top-level customer experience, customer success, customer care, and executives at other critical customer touchpoints in the organization who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.
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Executive (VP & Director Level)
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Management
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Other
Join our growing community of customer experience and customer success executives seeking and sharing new ideas and creative approaches to customer experience excellence. Network with Vice Presidents, Directors, and Senior Managers of:
- Customer Experience
- Customer Success
- Marketing
- Consumer Insights
- Customer Satisfaction & Loyalty
- User Design & Experience
- Customer Strategy
- Operations
- Customer Analytics
- Customer Contact
- Sales
- Product Development
- Innovation
- Strategic Planning
Snapshot of Previous Event Participants
3M
AARP
ADP
Agiliti Health
Alliance Laundry Systems
Allina Health
AS Beauty Group
Atom Bank
Audible
Aurora Flight Sciences, A Boeing Company
AutoDesk
Avon USA
BlueCross BlueShield of NC
Brewer Science
CareOregon
Caribou Coffee
Centene
Cepheid
Corbion
Cox Automotive
Cox Enterprises
CUNA Mutual Group
CVS Health
Danaher
Daymon Worldwide
Definitive Healthcare
DoorDash
Dow Chemical
Eastern Bank Corporation
ECRI
Empyrean Benefit Solutions
EnerCare Home Services
Experian Health
Flagstar Bank
FrndlyTV
Frontier Communications
Global Industrial
GM Financial
Habasit America
Harry’s Grooming
Highland Capital Brokerage
Hitachi America
Hudson’s Bay Company (HBC)
Intuit
Irish Life group
Jabil
JFK International Air Terminal
Johnson & Johnson
Kimberly-Clark Professional
Kroger
Legrand, North America
LifeScan
Lyft
Marriott International
MasterCard
Mayo Clinic
Memorial Hermann Health System
Meridian Credit Union
Michelin
Minnesota Twins
Muck Rack
Munich Re
Mutual of Omaha
Nathan’s Famous
Nationwide
NetApp
Nissan Motor Corporation
Northwestern Mutual
NRG/Direct Energy
NYC Health + Hospitals / Queens
Oak Street Health
Optum
Pfizer
PPG Industries
Premier Bankcard
Protective Life Insurance Co.
Prudential Financial
Quantum Health
Raymond Corporation
Riot Games
Rolls-Royce
Safety Insurance Group
San Jose Sharks
Schneider Electric
Schreiber Foods, Inc.
Schwan’s Company
Seven Corners
Sleep Number
Standard Chartered Bank
STANLEY Security
State Farm
State of Tennessee Department of Human Services
State Street
Sunbasket
The General
The Toro Company
TIAA
Trane Technologies
Tucson Electric Power (TEP)
U.S.Bank
UMB Bank
United Healthcare Group
Vanderbilt University Medical Center
Virta Health
Visa
W.L. Gore & Associates
Yokogawa
Zimmer Biomet