Presented by Thomas Rocharz
Director of Contact Centers
Cape Air
Recent Posts
- One from Lili’s book, my first manager ever. Work CAN be fun.
- How to Lead Through the Next Decade: Managing Constant Change Fatigue and Change Saturation
- Mastering Your CX Influence
- Your Customer eXperience Is Only as Strong as Your Weakest Partner
- HEADLINER VIDEO – Maximizing Value through Balanced Service Interactions