Delivering Fiscally Responsible Customer Service By Thomas Rocharz | Dec 7, 2023 | CC | 0 comments Presented by Thomas Rocharz Director of Contact Centers Cape Air ← Previous Post Key Takeaways from the 19th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange Next Post → The Science of CX: Understanding the Chemistry of Complaints You may also like The Psychology of CX 101: Master the Hidden Drivers of Customer Behavior Coaching for Success: Hybrid and Remote Contact Centers EXECUTIVE BULLETIN – Raising the CX Bar with a Unified Data and Analytics Strategy