AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER
Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly an event experience like no other.
Strategic Direction Is Clear
We are all competing on customer experience and the pandemic has raised the bar on the end to end journey to a whole new level. You need to draw upon Design Thinking to intentionally create the kind of customer centric organizational structure that is the key to customer value and revenue growth.
Optimizing the Customer Experience Journey is the Goal
You Need to Figure Out How to Close Siloes
It’s one of the toughest people and organizational challenge to conquer and you’re not alone in the struggle. Every department, every person, every process must embed the customer in its DNA in order to deliver personalized experiences.
Technology is Both a Disruption and an Opportunity
It will have a transformational impact across traditional and new channels, creating emerging capabilities you should be planning for now.
You Need to Connect, Support, and Inspire
Your people and your organization are looking to you for leadership. This event is designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.
You’ll Collaborate With:
The right connections can open doors for you. At a Frost and Sullivan Executive MindXchange you’ll be surrounded by top-level customer experience, customer engagement and marketing executives, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.
Executive (VP & Director Level)
Join our growing community of executives seeking and sharing new ideas and creative approaches to customer experience excellence. Network with Vice Presidents, Directors and Senior Managers of:
- Customer Experience
- Consumer Insights
- Customer Satisfaction & Loyalty
- User Design & Experience
- Customer Strategy
- Customer Analytics
- Customer Success
- Customer Contact
- Product Development
- Strategic Planning
Snapshot of Previous Event Participants
Alliance Laundry Systems
AS Beauty Group
Aurora Flight Sciences, A Boeing Company
BlueCross BlueShield of NC
Eastern Bank Corporation
Empyrean Benefit Solutions
Highland Capital Brokerage
Hudson’s Bay Company (HBC)
Irish Life group
JFK International Air Terminal
Johnson & Johnson
Meridian Credit Union
Mutual of Omaha
Nissan Motor Corporation
NYC Health + Hospitals
Oak Street Health
Protective Life Insurance Co.
Safety Insurance Group
San Jose Sharks
Schreiber Foods, Inc.
Standard Chartered Bank
The Janssen Pharmaceutical Companies of Johnson & Johnson
The Toro Company
Tucson Electric Power (TEP)
United Healthcare Group
Our Participants Say It Best
The Frost & Sullivan Executive MindXchange goes above and beyond the typical industry event. The wide cross-section of industries and business models represented brings a fresh perspective to customer experience strategy and implementation solutions. The size is just right for creating an intimate experience that promotes interaction, sharing and networking.
Senior Manager, Customer Experience, JFK International Air Terminal
Event was great and probably one of the best I have attended virtually. Great job
Director, Innovation & Incubation, & Delivery Partner Management, Microsoft
I really enjoyed the content and presenters and the ability to network was a welcome change from other events. Also, our industry is evolving like any other and events like these are invaluable to stay ahead of the game.
Senior Vice President, Restaurants, Nathan’s Famous Inc.
This was a very thoughtful and purposeful approach to bringing great minds together virtually. It takes dedication to coordinate the chaos and I think this was beautifully done.
Vice President, Customer Success, Lifesize
Vice President, Operations, Medavie Blue Cross