Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly an event experience like no other.


Why Participate

Strategic Direction Is Clear

We are all competing on customer experience and the bar is being raised. A customer centric organizational structure is key to revenue growth.

Your Customer is Your True North

Every department, every person, every process must embed the customer in its DNA. Ignore this at your peril.

Your Workforce Will Drive Your Customer Experience

You must be prepared to build a new vision and new strategy to attract and engage with talent enterprise-wide. In today’s world, everyone owns the customer experience and your employee experience is now a critical success factor.

Technology is Moving Fast

An era of unprecedented change is upon us, driven by the pace of digital technologies. Get a grip on a fast moving landscape of solutions and find innovative ways to provide data-driven customer experience excellence.

Inspire your Peers, Colleagues and your Intellectual Curiosity

Our events are designed for you to open up about your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost and Sullivan Executive MindXchange you’ll be surrounded by top-level customer experience, customer engagement and marketing executives, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.


Executive (VP & Director Level)





Join our growing community of executives seeking and sharing new ideas and creative approaches to customer experience excellence. Network with Vice Presidents, Directors and Senior Managers of:

  • Customer Experience
  • Marketing
  • Consumer Insights
  • Customer Satisfaction & Loyalty
  • User Design & Experience
  • Customer Strategy
  • Operations
  • Customer Analytics
  • Customer Success
  • Sales
  • Product Development
  • Innovation
  • Strategic Planning

Snapshot of Previous Event Participants

Alliance Laundry Systems
AS Beauty Group
Atom Bank
Aurora Flight Sciences, A Boeing Company
BlueCross BlueShield of NC
Brewer Science
Cox Automotive
Definitive Healthcare
Dow Chemical
Eastern Bank Corporation
GE Digital
Global Industrial
Harry’s Grooming
Highland Capital Brokerage
Hitachi America
Hudson’s Bay Company (HBC)
Irish Life group
JFK International Air Terminal
Johnson & Johnson
Kimberly-Clark Professional
Mayo Clinic
Nathan’s Famous
Nissan Motor Corporation
NRG/Direct Energy
Pepco Holdings
PPG Industries
Premier Bankcard
Protective Life Insurance Co.
Prudential Financial
Quantum Health
Raymond Corporation
Riot Games
Safety Insurance Group
Schreiber Foods, Inc.
Schwan’s Company
Standard Chartered Bank
State Farm
State Street
The Janssen Pharmaceutical Companies of Johnson & Johnson
U.S. Bank
UMB Bank

Our Participants Say It Best

The Frost & Sullivan Executive MindXchange goes above and beyond the typical industry event. The wide cross-section of industries and business models represented brings a fresh perspective to customer experience strategy and implementation solutions. The size is just right for creating an intimate experience that promotes interaction, sharing and networking.

Senior Manager, Customer Experience, JFK International Air Terminal

Event was great and probably one of the best I have attended virtually. Great job

Director, Innovation & Incubation, & Delivery Partner Management, Microsoft

I really enjoyed the content and presenters and the ability to network was a welcome change from other events.  Also, our industry is evolving like any other and events like these are invaluable to stay ahead of the game.

Senior Vice President, Restaurants, Nathan’s Famous Inc.

This was a very thoughtful and purposeful approach to bringing great minds together virtually. It takes dedication to coordinate the chaos and I think this was beautifully done.

Vice President, Customer Success, Lifesize

Topics were on point!

Vice President, Operations, Medavie Blue Cross

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