Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly an event experience like no other.


Why Participate

Strategic Direction Is Clear

We are all competing on customer experience and the pandemic has raised the bar on the end to end journey to a whole new level. You need to draw upon Design Thinking to intentionally create the kind of customer centric organizational structure that is the key to customer value and revenue growth.

Optimizing the Customer Experience Journey is the Goal

The voice of your customer and the voice of your employees has never been more critical to achieving CX excellence. Capture, analyze and most importantly act upon these insights to influence and impact the organization’s customer experience strategy.

You Need to Figure Out How to Close Siloes

It’s one of the toughest people and organizational challenge to conquer and you’re not alone in the struggle. Every department, every person, every process must embed the customer in its DNA in order to deliver personalized experiences.

Technology is Both a Disruption and an Opportunity

It will have a transformational impact across traditional and new channels, creating emerging capabilities you should be planning for now.

You Need to Connect, Support, and Inspire

Your people and your organization are looking to you for leadership. This event is designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost and Sullivan Executive MindXchange you’ll be surrounded by top-level customer experience, customer engagement and marketing executives, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.


Executive (VP & Director Level)





Join our growing community of executives seeking and sharing new ideas and creative approaches to customer experience excellence. Network with Vice Presidents, Directors and Senior Managers of:

  • Customer Experience
  • Marketing
  • Consumer Insights
  • Customer Satisfaction & Loyalty
  • User Design & Experience
  • Customer Strategy
  • Operations
  • Customer Analytics
  • Customer Success
  • Customer Contact
  • Sales
  • Product Development
  • Innovation
  • Strategic Planning

Snapshot of Previous Event Participants

Alliance Laundry Systems
Allina Health
AS Beauty Group
Atom Bank
Aurora Flight Sciences, A Boeing Company
Avon USA
BlueCross BlueShield of NC
Brewer Science
Caribou Coffee
Cox Automotive
Cox Enterprises
Daymon Worldwide

Definitive Healthcare
Dow Chemical
Eastern Bank Corporation
Empyrean Benefit Solutions
Experian Health
Flagstar Bank
GE Digital
Global Industrial
Harry’s Grooming
Highland Capital Brokerage
Hitachi America
Hudson’s Bay Company (HBC)
Irish Life group
JFK International Air Terminal
Johnson & Johnson
Kimberly-Clark Professional
Marriott International

Mayo Clinic
Meridian Credit Union
Minnesota Twins
Munich Re
Mutual of Omaha
Nathan’s Famous
Nissan Motor Corporation
Northwestern Mutual
NRG/Direct Energy
NYC Health + Hospitals
Oak Street Health
Pepco Holdings
PPG Industries
Premier Bankcard
Protective Life Insurance Co.
Prudential Financial
Quantum Health

Raymond Corporation
Riot Games
Safety Insurance Group
San Jose Sharks
Schreiber Foods, Inc.
Schwan’s Company
Sleep Number
Standard Chartered Bank
STANLEY Security
State Farm
State Street
The Janssen Pharmaceutical Companies of Johnson & Johnson
The Toro Company
Trane Technologies
Tucson Electric Power (TEP)
U.S. Bank
UMB Bank
United Healthcare Group
Virta Health

Our Participants Say It Best

The Frost & Sullivan Executive MindXchange goes above and beyond the typical industry event. The wide cross-section of industries and business models represented brings a fresh perspective to customer experience strategy and implementation solutions. The size is just right for creating an intimate experience that promotes interaction, sharing and networking.

Senior Manager, Customer Experience, JFK International Air Terminal

Event was great and probably one of the best I have attended virtually. Great job

Director, Innovation & Incubation, & Delivery Partner Management, Microsoft

I really enjoyed the content and presenters and the ability to network was a welcome change from other events.  Also, our industry is evolving like any other and events like these are invaluable to stay ahead of the game.

Senior Vice President, Restaurants, Nathan’s Famous Inc.

This was a very thoughtful and purposeful approach to bringing great minds together virtually. It takes dedication to coordinate the chaos and I think this was beautifully done.

Vice President, Customer Success, Lifesize

Topics were on point!

Vice President, Operations, Medavie Blue Cross