AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER
Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly an event experience like no other.
Why Participate
Strategic Direction Is Clear
We are all competing on customer experience and the pandemic has raised the bar on the end to end journey to a whole new level. You need to draw upon Design Thinking to intentionally create the kind of customer centric organizational structure that is the key to customer value and revenue growth.
Optimizing the Customer Experience Journey is the Goal
You Need to Figure Out How to Close Siloes
It’s one of the toughest people and organizational challenge to conquer and you’re not alone in the struggle. Every department, every person, every process must embed the customer in its DNA in order to deliver personalized experiences.
Technology is Both a Disruption and an Opportunity
It will have a transformational impact across traditional and new channels, creating emerging capabilities you should be planning for now.
You Need to Connect, Support, and Inspire
Your people and your organization are looking to you for leadership. This event is designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.
You’ll Collaborate With:
The right connections can open doors for you. At a Frost and Sullivan Executive MindXchange you’ll be surrounded by top-level customer experience, customer engagement and marketing executives, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.
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Executive (VP & Director Level)
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Management
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Other
Join our growing community of executives seeking and sharing new ideas and creative approaches to customer experience excellence. Network with Vice Presidents, Directors and Senior Managers of:
- Customer Experience
- Marketing
- Consumer Insights
- Customer Satisfaction & Loyalty
- User Design & Experience
- Customer Strategy
- Operations
- Customer Analytics
- Customer Success
- Customer Contact
- Sales
- Product Development
- Innovation
- Strategic Planning
Snapshot of Previous Event Participants
ADP
Alliance Laundry Systems
AS Beauty Group
Atom Bank
Audible
Aurora Flight Sciences, A Boeing Company
AutoDesk
BlueCross BlueShield of NC
Brewer Science
CareOregon
Cepheid
Cox Automotive
Definitive Healthcare
DoorDash
Dow Chemical
Eastern Bank Corporation
GE Digital
Global Industrial
Highland Capital Brokerage
Hitachi America
Hudson’s Bay Company (HBC)
Irish Life group
JFK International Air Terminal
Johnson & Johnson
Kimberly-Clark Professional
Kroger
Lyft
MasterCard
Mayo Clinic
Michelin
Nathan’s Famous
Nationwide
Nissan Motor Corporation
NRG/Direct Energy
Optum
Pepco Holdings
Premier Bankcard
Protective Life Insurance Co.
Prudential Financial
Quantum Health
Raymond Corporation
Riot Games
Safety Insurance Group
Schreiber Foods, Inc.
Schwan’s Company
Standard Chartered Bank
State Farm
State Street
The Janssen Pharmaceutical Companies of Johnson & Johnson
TIAA
U.S. Bank
UMB Bank
Visa
Our Participants Say It Best
The Frost & Sullivan Executive MindXchange goes above and beyond the typical industry event. The wide cross-section of industries and business models represented brings a fresh perspective to customer experience strategy and implementation solutions. The size is just right for creating an intimate experience that promotes interaction, sharing and networking.
Senior Manager, Customer Experience, JFK International Air Terminal
Director, Innovation & Incubation, & Delivery Partner Management, Microsoft
I really enjoyed the content and presenters and the ability to network was a welcome change from other events. Also, our industry is evolving like any other and events like these are invaluable to stay ahead of the game.
Senior Vice President, Restaurants, Nathan’s Famous Inc.
This was a very thoughtful and purposeful approach to bringing great minds together virtually. It takes dedication to coordinate the chaos and I think this was beautifully done.
Vice President, Customer Success, Lifesize
