Visionary Headliners, Rockstars
and Fab Facilitators

Interested in Becoming or Nominating a Speaker?

Headliners

Michelle Emerson-Russell

Michelle Emerson-Russell

Global Practice Lead Customer – Workplace Experience
Verizon Business Group

Tracy Robertson

Tracy Robertson

Global Vice President
Customer Experience Marketing
Kimberly-Clark

Tracy is a highly regarded digital transformation leader, speaker and change agent. A relentless innovator, Tracy has more than 20 years’ experience embedding transformational change at B2B companies including GE and Harris Interactive though integrated agency work. Tracy will be discussing how Kimberly-Clark Professional is adapting its core operating model and mindset to evolve into a digital and customer-first organization.

Rockstar Insights

Michael Caimona

Michael Caimona

Chief Customer Officer
Aurora Flight Sciences

Michael Cooper

Michael “Coop” Cooper

Founder
Innovators + Influencers

Millie Gillon Headshot

Millie Gillon

Head of Global Customer Experience
Standard Chartered Bank

Nabeel Khan

Nabeel Khan

Former Commercial Excellence Leader
GE Healthcare

Michael has over 25 years experience focusing on customer mission success in innovative technology organizations. He has worked to align the strategy, marketing, and new business divisions to have a unified customer centric approach while successfully achieving business objectives.

Ever since he was a little child, Michael “Coop” Cooper has been fascinated with changing people’s minds – it began by trying to change the tiffs his parents were having at home and emerged into a full-blown business where he helps leaders at companies around the world sell their ideas and strategies. If you can recognize the underlying NeuroEfficiencies that people have, you can speak directly to what is important to them. Changing minds can be difficult, but often it’s much easier and simpler than we might think.

Michael Sherwood

Michael Sherwood

Head of Digital Experience
Atom Bank

Nitasha Singh

Nitasha Singh

Director
Product Management & Design
Clorox

Anastasia Zdoroviak

Anastasia Zdoroviak

Director, Customer Experience
DoorDash

Anastasia is a customer-obsessed leader who brings a positive, people-centered, and holistic approach to innovation and Customer Experience strategy. Ex consultant and marketing strategist, she’s moved to Customer Experience to design start to end delightful experiences and journeys to drive loyalty and business growth (at DoorDash) obsessing not just about the contact center, but also all pieces of the experience including Product, Design, Marketing, etc.

​Fab Facilitators

Nitin Badjatia

Nitin Badjatia

Senior Director Product Management
ServiceNow

Nitin is a two-and-a-half-decade veteran of enterprise customer service applications, having been at Siebel Systems, RightNow Technologies, and Oracle in various go-to-market, sales, and strategy roles. Nitin also led business strategy at knowledge management pioneer KNOVA Software. In 2012, Nitin was awarded the Consortium for Service Innovation’s Innovator award for his extensive contributions to the customer service industry at large.

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