Your Long-Term Strategy Begins with a Plan
Presented by: Janet Solomon Vice President, Client Operations/Contact Center Solutions Fiserv
Three Skill Sets Leaders Need to Prioritize Today
Today, transformative skill sets are needed to build teams that are cohesive, productive, profitable and happy. (Not necessarily in that order). If you have blind spots, you, your team, and your organization will struggle to thrive in a business climate that is...
How Baxter Healthcare Launched a Successful, Patient-Friendly Telehealth Program
Introduction – What is Telehealth? Telehealth is defined as the delivery and facilitation of health and health-related services including medical care, provider and patient education, health information services, and self-care via telecommunications and digital...
The Customer Engagement Leadership Council Announces 2023 Critical Issues
Areas of focus reflect current industry challenges and opportunities Frost & Sullivan’s Customer Engagement Leadership Council, a member-driven, business leadership network for senior-level executives in the customer experience, customer care and contact center...