Are you listening to the voice of your customer (VoC) and connecting that to the right metrics and processes to achieve your business objectives? This interactive session will discuss moving
Are you listening to the voice of your customer (VoC) and connecting that to the right metrics and processes to achieve your business objectives? This interactive session will discuss moving from reactive data and tactical operations management to proactive data and strategic management by using analytics as a tool to facilitate VoC decision making.
Call to Action:
Benchmark your approach to determine if you are proactive or reactive in use of business insights
Correlate your data to understand your VoC, customer and process
Identify opportunities to create action from your insights
(Tuesday) 1:25 PM EST
Apurva Vora, Vice President, Solutions and Capabilities, HGS
Why You Should Listen to Apurva:
Apurva Vora has more than 17+ years of experience in managing Analytics, Automation and Digital Solutions across multiple verticals. He has been an early adopter of deploying analytics solutions driving insights to action, resulting into higher customer experience and net promoter score. This realistic approach created an organization wide analytics framework for institutionalizing the voice of the customer, voice of the business and voice of the process.
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