february, 2021

02feb1:25 PMZone 3. From Disparate Data to Unified, Accurate and Actionable Insight1:25 PM EST Fab Facilitator: Apurva Vora, Vice President, Solutions and Capabilities, HGS

Event Details

Are you listening to the voice of your customer (VoC) and connecting that to the right metrics and processes to achieve your business objectives? This interactive session will discuss moving from reactive data and tactical operations management to proactive data and strategic management by using analytics as a tool to facilitate VoC decision making.

Call to Action:

    • Benchmark your approach to determine if you are proactive or reactive in use of business insights
    • Correlate your data to understand your VoC, customer and process
    • Identify opportunities to create action from your insights


(Tuesday) 1:25 PM EST

Fab Facilitator

Apurva Vora, Vice President, Solutions and Capabilities, HGS

Why You Should Listen to Apurva:
Apurva Vora has more than 17+ years of experience in managing Analytics, Automation and Digital Solutions across multiple verticals. He has been an early adopter of deploying analytics solutions driving insights to action, resulting into higher customer experience and net promoter score. This realistic approach created an organization wide analytics framework for institutionalizing the voice of the customer, voice of the business and voice of the process.