In the last 10 years, brands have added a plethora of channels to their engagement model in the spirit of digital transformation. This resulted in a disjointed multichannel experience that
In the last 10 years, brands have added a plethora of channels to their engagement model in the spirit of digital transformation. This resulted in a disjointed multichannel experience that frustrated customers. Today, brands need to re-shift their strategy to offer channels that make most sense for their customers.
Call to Action:
Determine the potential impact that channel optimization could have on the customer journey
Apply channel optimization to your customer experience and digital transformation strategy
(Wednesday) 1:25 PM EST
Phil Gray, Chief Innovation Officer, Interactions
Why You Should Listen to Phil:
As Executive Vice President of Corporate Development, Phil is responsible for M&A and alliances at Interactions. He has extensive startup experience, specializing in natural language understanding and contact center technologies. Prior to joining Interactions, Phil founded and led Versay, a natural language, speech applications company.
Privacy & Cookies Policy
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.