february, 2021

02feb3:25 PMZone 2. Making Strides Towards Self-Service Success3:25 PM EST Fab Facilitator: Brad Taylor, Vice President of AI Technologies, IntelePeer

Event Details

Self-service options improve CX by providing consumers with fast and convenient answers—no live agent needed. As companies refine their customer self-service strategy, they must factor in how to leverage AI capabilities such as Natural Language Processing, sentiment analysis, or virtual assistants to automate manual functions and enrich customer interactions.

Call to Action:

  • Learn easy-to-implement steps you can take now on your path to enabling self-service
  • Create a roadmap on how to integrate AI into your self-service options


(Tuesday) 3:25 PM EST

Fab Facilitator

Brad Taylor, Vice President of AI Technologies, IntelePeer

Why You Should Listen to Brad:
Brad uses data-driven insights to create digital transformation that leads to real world ROI by leveraging the confluence of Big Data, Cloud, and AI/ML. His technology leadership has guided the delivery of award winning SaaS predictive analytics, data monetization, optimization, and NLP products for mobile IoT, and multi-channel CRM. In past years, Brad has presented at conferences like the International Data Engineering and Science Association (IDEAS), MarketWaves, and the Blockchain Standards Alliance.