february, 2021

04feb1:25 PMZone 1. From Beta to Alpha: Take Your Agents to the Next Level1:25 PM EST Fab Facilitator: Doug Miracle, Director of Customer Success, Aceyus

Event Details

You have everything you need to take your agents to the next level. You just have to provide them with the visibility to it: your data. This interactive discussion will explore how to unlock the cultivation of better agent performance and experience.

Call to Action:

  • Level your agents up to deliver a superior customer experience
  • Execute on the analytics and agents working together


(Thursday) 1:25 PM EST

Fab Facilitator

Doug Miracle, Director of Customer Success, Aceyus

Why You Should Listen to Doug:
Doug has been responsible for Contact Center Operations leading the charge to help his employers better understand The Customer Journey through multi-platform data aggregation and analysis for almost 20 years. For the past five years, he has been a part of Aceyus and now leads their Customer Success Organization, helping their customers achieve the greatest success through utilization of the Aceyus Platform and modules.