february, 2021

03feb1:00 PMHEADLINER -Winning Hearts, Winning Minds: Harnessing the Power of the Full Organization to Reimagine the Customer Experience for Today and Tomorrow1:00 PM EST Rockstar Insights: Aarthi Murali, Chief Customer Experience Officer, M&T Bank

Event Details

To deliver material, sustainable, and organic growth, customer experience teams must win the hearts and minds of their executive team. They have to help the C-suite lead in new ways, working as advocates, storytellers and organizational engineers to generate pace, confidence and results.

Call to Action:

  • Make the connection to mission your CEO wants
  • Inspire, educate and engage the teams
  • Gain the numbers your CFO needs


(Wednesday) 1:00 PM EST

Rockstar Insights

Aarthi Murali, Chief Customer Experience Officer, M&T Bank

Why you should listen to Aarthi:

Aarthi works across the C-suite to help leaders lead customer experience efforts with purpose and pace. She inspires people to imagine fresh possibilities for their customers. As M&T Bank’s first Chief Customer Experience Officer, she builds teams to make those possibilities a reality so they in turn, can create the best experience for the community banks’ customers. The results will empower employees, delight customers and benefit the communities where M&T lives and works.