To deliver material, sustainable, and organic growth, customer experience teams must win the hearts and minds of their executive team. They have to help the C-suite lead in new ways,
To deliver material, sustainable, and organic growth, customer experience teams must win the hearts and minds of their executive team. They have to help the C-suite lead in new ways, working as advocates, storytellers and organizational engineers to generate pace, confidence and results.
Call to Action:
Make the connection to mission your CEO wants
Inspire, educate and engage the teams
Gain the numbers your CFO needs
(Wednesday) 1:00 PM EST
Aarthi Murali, Chief Customer Experience Officer, M&T Bank
Why you should listen to Aarthi:
Aarthi works across the C-suite to help leaders lead customer experience efforts with purpose and pace. She inspires people to imagine fresh possibilities for their customers. As M&T Bank’s first Chief Customer Experience Officer, she builds teams to make those possibilities a reality so they in turn, can create the best experience for the community banks’ customers. The results will empower employees, delight customers and benefit the communities where M&T lives and works.
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