Aarthi Murali, Chief Customer Experience Officer, M&T Bank

Why you should listen to Aarthi:

Aarthi works across the C-suite to help leaders lead customer experience efforts with purpose and pace. She inspires people to imagine fresh possibilities for their customers. As M&T Bank’s first Chief Customer Experience Officer, she builds teams to make those possibilities a reality so they in turn, can create the best experience for the community banks’ customers. The results will empower employees, delight customers and benefit the communities where M&T lives and works.