june, 2020

10jun8:30 AMWELCOME & KEYNOTEDelivering the Kind of Customer Experience that Adds Customer Value and Brings Business Benefits8:30 AM

Event Details

Customer needs and expectations are constantly evolving. As such, it’s critical for a customer centric strategy to be integrated into not only the service organisation and its strategy, but across the entire enterprise. In this keynote presentation, PayPal will explore the journey toward creating effortless customer experiences, how the organisation can take charge of a customer-first vision, and empower its teams to surpass customer expectations and deliver truly effortless experiences.

Key Take-Aways:

  • Insight into how to service your customers effortlessly
  • Framework for remodeling your servicing strategy
  • Techniques on how to train your teammates to a different style of customer service


Annette Hickey, Vice President EMEA Customer Solutions, Dublin Site Lead, PayPal

Annette Hickey is PayPal’s Vice President of Customer Solutions. She is a seasoned professional with 20 years-experience in customer service leadership.

Speaker Link


(Wednesday) 8:30 AM