september, 2020
Recent Posts
- AI and the Content Creator: Evolution, not Extinction
- Headliners, Highlights and How-To’s from the 21st Annual Customer Contact East: A Frost & Sullivan Executive MindXchange
- KEYNOTE VIDEO – Technology Enablement for Personalized and Predictive Services
- Still Measuring Customer Satisfaction? That Might Be the Problem
- Q&A with Natalie, Beckerman, Global Head, Customer Support Operations, IHG Hotels & Resorts