october, 2019

29oct3:50 PMTransitioning from Bot to Live ChatCONCURRENT COLLABORATION ZONES – BEST PRACTICES| Choose one of the following zones:3:50 PM Fab Facilitator: Lisa Diehl, Consumer Advocacy, Global Retail Division, North America Consumer, Blue Diamond Co-Fab Facilitator: Neal Topf, President, Callzilla

Event Details

It’s not as complicated as you think. Automation and Live Agents can and should co-exist and be utilized in customer-facing strategies. The guest will share her experience, best practices, mistakes made, and recommendations in building a successful ecosystem that satisfies customers and provides optimal experiences based on interactions with Chat Bot and Live Agent.

Key Take-Aways:

Case Study format on commentary and data-points on technology vendor-selection
Before and after comparison of Chat Bot and Live Chat implementations
Top 5 recommendations for implementing successful Chat Bot Live Chat programs Top 3 Mistakes (pitfalls) to Avoid

Best Practice sessions examine a real-world use case, dissect the best practices employed, and explore how to apply them to your own initiative and company.