june, 2020

10jun4:25 PMTransformation in the Contact Centre: Using Technology to Make Life and Outcomes Easier
4:25 PM Rockstar Insights: Jonathan George, Head of Customer Contact, Wilko

Event Details

Do we make life harder for our customers or employees implementing new technology?

Technology can drive lower cost however can sometimes create a poorer customer experience or a more challenging landscape for employees. This session focuses on how organisations are selecting technology that achieves positive outcomes for the customer, organisation and employee.
Key Take-Aways:

  • Insight on how organisations are evolving to optimise customer contact for customer 2.0
  • Fresh perspectives about the opportunities that AI and Robotics creates to better equip your employees to improve customer retention, sales and the customer experience
  • An understanding of how can AI and Robotics make a difference to drive commercial, customer and employee outcomes


(Wednesday) 4:25 PM

Rockstar Insights

Jonathan George, Head of Customer Contact, WilkoOver the past 25 years Jonathan has been involved in the establishment and development of customer service, sales and shared service operations within a number of industries including Financial Services, Insurance and Retail.