Redesigning a Quality Program to Incorporate Automation: Tips for a Successful Transformation
We’ll discuss considerations when shifting from a manual quality management program to one that incorporates automation, particularly around evaluations.

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Service From Anywhere in Today’s Changing World
It’s critical to provide fast answers and accelerated resolution times to customers in an ever changing world. How are your service teams adapting to be more resilient to today’s challenges?

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Key Findings of the Aspect Consumer Experience Index
Join this topic table as we discuss key findings in the recent 2020 Aspect Consumer Index survey and what the responses tell us about changing customer expectations and possible ways to provide better service experiences.

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Exceeding Customer Expectations in 2020 and Beyond
In 2020 the world changed dramatically. We’ve seen an evolution of ecommerce and digital commerce as the primary way customers engage with the companies and brands that they love. In this table topic, we’ll discuss how to meet and exceed your customers’ expectations while delivering more personalized service.

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Becoming the Jetsons: How video and collaboration are changing the contact center
2020 will go down as the year when video collaboration became normalized. Contact centers meeting this moment incorporate video to enhance the customer experience and shorten time to resolution. Join us as we Identify use cases & opportunities to shorten time to resolution with advanced collaboration tools.

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