june, 2020

10jun2:05 PMThinkTank: High Tech – High Touch: A Human Centric Approach to TransformationCONCURRENT COLLABORATION ZONES – The Strategic Boardroom and ThinkTanks | Choose one of the following zones:2:05 PM Fab Facilitator: Sid Mukherjee, Executive Vice President, Transformation & Knowledge Services, Teleperformance DIBS

Event Details

In the wake of Digital Transformation, we are witnessing technology innovations that have significant implications for Humans – both end customers as well as customer service agents. The highest priority now is to go back to the drawing board and redesign enterprise systems and processes by putting the human at the center of the design.

Key Take-Aways:

  • Key objectives for organisational Digital Transformation
  • Guide to new digital innovations and their implications for customer experience and agent performance
  • Best practices for balancing technology and human connect while interacting with customers
  • Tips and tricks for empowering agents with AI to create a breed of Super-Agents
  • Insight on the implications for change in the wake of Transformation

Time

(Wednesday) 2:05 PM

Fab Facilitator

Sid Mukherjee, Executive Vice President, Transformation & Knowledge Services, Teleperformance DIBS

Sid has nearly 20 years of experience working in consulting, corporate and service provider firms, cutting across Strategy and Transformation, across 5 continents.

Speaker Link

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