august, 2020

18aug1:50 PMThinkTank Zone 4: Finding the Ideal Balance for Your CX - Automation, AI and Agent Support1:50 PM Fab Facilitator: Aleks Bogdanovski, President, North America, Acquire BPO

Event Details

How do you successfully integrate automation into your contact center to complement your human workforce? Join this interactive session to explore how technology and the human touch can blend seamlessly to transform the way your operations work and deliver positive customer experiences.

Key Take-Aways:

  • Best practices for introducing automation into your organization
  • Ways to empower your workforce with new technology that makes them better
  • How a ‘human + bot’ approach can equal operational and CX success

Time

(Tuesday) 1:50 PM

Fab Facilitator

Aleks Bogdanovski, President, North America, Acquire BPO

Speaker Link

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