october, 2019

30oct11:45 AMInsights and Ideas RoundupThe Great Take-Away: Implementing the Best, Brightest and Boldest Ideas from the Program11:45 AM Rockstar Insights: Alpa Shah, Vice President, Digital Transformation, Frost & Sullivan

Event Details

Participants at each Customer Contact Executive MindXchange come away with a wealth of key learnings and it can be a challenge to take it all in. During this interactive session, members of the Customer Contact community will highlight the most important themes, key take-aways and lessons learned they can be readily operationalized once you are back in the office.

Panelists Include:

Derek Carder
Vice President, Customer Experience & Technical Operations


Joel Kell
Senior Director, Service Operations


Raquel Macarthy
Head of Customer Experience

Customer Engagement Leadership Council Member


(Wednesday) 11:45 AM

Rockstar Insights

Alpa Shah, Vice President, Digital Transformation, Frost & SullivanThis May marked my 23rd year with Frost & Sullivan. Being part of a fast-growing company, a dynamic industry, an entrepreneurial culture, and a fun environment is invigorating and worth every moment.