october, 2019

28oct3:10 PMThe Fix – Crowdsourcing Tactical Solutions to Our Most Vexing ChallengesConcurrent sessions | Choose One3:10 PM

Event Details

Share your smarts! Choose between eight themed brainstorming sessions and crowdsource solutions to the most vexing challenges facing customer experience and customer contact today. These are twenty-minute rapid fire sessions with four rotations. First come, first serve, so choose wisely! Each brainstorm group will build upon the other to build a list of readily operationalized ideas to these common challenges.

The Fix on Small Contact Centers

Hosted By: Mari Urrea, Contact Center Manager, Clark Pest Control

The Fix on Migrating to the Cloud

Hosted By: Aarde Cosseboom, Senior Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group

The Fix on Revitalizing Surveys

Hosted By: Sylvain Jette, Assistant Vice President, Customer Experience, Geotab

The Fix on Making B2B CX Personal

Hosted By: Steven Carleton, Vice President, Customer Experience, Premera Blue Cross

The Fix on Handling Social Media Detractors

Hosted By: Jen Staben, Head of Customer Success, Shift

The Fix on Regulated Industries

Hosted By: Jim LeMere, Vice President, Client Services, Northwestern Mutual

The Fix on Workforce Optimization

The Fix on Preparing for Catastrophic Events

Hosted By: Regan Heckethorn, Vice President, Operations, Allegiant Air


(Monday) 3:10 PM