october, 2019

28oct3:10 PMTHE FIX – Crowdsourcing Tactical Solutions to Our Most Vexing ChallengesConcurrent sessions | Choose One3:10 PM Zone:General Session

Event Details

Share your smarts! Choose between eight themed brainstorming sessions and crowdsource solutions to the most vexing challenges facing customer experience and customer contact today. These are twenty-minute rapid fire sessions with four rotations. First come, first serve, so choose wisely! Each brainstorm group will build upon the other to build a list of readily operationalized ideas to these common challenges.

The Fix on Small Contact Centers

Hosted By: Mari Urrea, Contact Center Manager, Clark Pest Control

The Fix on Migrating to the Cloud

Hosted By: Aarde Cosseboom, Senior Director, GMS Technology & Product, TechStyle

The Fix on Revitalizing Surveys

Hosted By: Sylvain Jette, Assistant Vice President, Customer Experience, Geotab

The Fix on Making B2B CX Personal

Hosted By: Steven Carleton, Vice President, Customer Experience, Premera Blue Cross

The Fix on Handling Social Media Detractors

Hosted By: Jen Staben, Head of Customer Success, Shift

The Fix on Regulated Industries

The Fix on Workforce Optimization

The Fix on Preparing for Catastrophic Events


(Monday) 3:10 PM