Share your smarts! Choose between eight themed brainstorming sessions and crowdsource solutions to the most vexing challenges facing customer experience and customer contact today. These are twenty-minute rapid fire sessions with four rotations. First come, first serve, so choose wisely! Each brainstorm group will build upon the other to build a list of readily operationalized ideas to these common challenges.

The Fix on Small Contact Centers

Hosted By: Mari Urrea, Contact Center Manager, Clark Pest Control
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The Fix on Migrating to the Cloud

Hosted By: Aarde Cosseboom, Senior Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group
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The Fix on Revitalizing Surveys

Hosted By: Sylvain Jette, Assistant Vice President, Customer Experience, Geotab
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The Fix on Making B2B CX Personal

Hosted By: Steven Carleton, Vice President, Customer Experience, Premera Blue Cross
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The Fix on Handling Social Media Detractors

Hosted By: Jen Staben, Head of Customer Success, Shift
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The Fix on Regulated Industries

Hosted By: Jim LeMere, Vice President, Client Services, Northwestern Mutual
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The Fix on Workforce Optimization

The Fix on Preparing for Catastrophic Events

Hosted By: Regan Heckethorn, Vice President, Operations, Allegiant Air
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