august, 2020

17aug5:00 PMSuccess Story – Integrating the Contact Center into the Organization-Wide Digital Experience5:00 PM Rockstar Insights: Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft

Event Details

Are you interested in positioning your contact center as a competitive advantage? One key component is to integrate into your company’s overall digital strategy. But where do you start?  This session will arm you with best practices and lessons learned to accelerate your digital transformation and enrich your customer experience through the contact center.

Key Take-Aways:

  • Guide to how the contact center plays a critical role within a modern digital experience
  • Best practices for combining the best of the two worlds: Human Ingenuity and Artificial Intelligence
  • Insights into how CX digital transformation will have a longer-term impact on the contact center

Time

(Monday) 5:00 PM

Rockstar Insights

Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft

Speaker Link

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