Are you interested in positioning your contact center as a competitive advantage? One key component is to integrate into your company’s overall digital strategy. But where do you start? This
Are you interested in positioning your contact center as a competitive advantage? One key component is to integrate into your company’s overall digital strategy. But where do you start? This session will arm you with best practices and lessons learned to accelerate your digital transformation and enrich your customer experience through the contact center.
Guide to how the contact center plays a critical role within a modern digital experience
Best practices for combining the best of the two worlds: Human Ingenuity and Artificial Intelligence
Insights into how CX digital transformation will have a longer-term impact on the contact center
(Tuesday) 5:00 PM
Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft
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