How “joined up” is your organisation in providing the best Cross Channel Customer Journey? Is your organisation actually providing a consistent, transparent and seamless cross channel journey?

Key Take-Aways:

• • Tangible tips to minimise differences and optimise experiences in channels
  • Ensuring sustained success by aligning changes in customer behaviour with continual evaluation of each channel
  • Insight into why collaboration and inclusion of all channel owners is the thread that joins the customer experience