june, 2021

16jun9:40 AMSuccess Story – Transparency in the Cross Channel Customer Journey9:40 AM Rockstar Insights: Kathy O’Mahony, Senior Manager, Homes Commercial, AIB Direct

Event Details

How “joined up” is your organisation in providing the best Cross Channel Customer Journey? Is your organisation actually providing a consistent, transparent and seamless cross channel journey?

Key Take-Aways:

    • Tangible tips to minimise differences and optimise experiences in channels
    • Ensuring sustained success by aligning changes in customer behaviour with continual evaluation of each channel
    • Insight into why collaboration and inclusion of all channel owners is the thread that joins the customer experience

Time

(Wednesday) 9:40 AM

Rockstar Insights

Kathy O’Mahony, Senior Manager, Homes Commercial, AIB Direct

Speaker Link

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