october, 2021

26oct4:55 PMSuccess StoryContinuous Improvement of the Customer Experience4:55 PM Rockstar Insights: Kal Kuchimanchi, Director, Global Planning & Programs, Uber

Event Details

Continuous improvement is a great idea!  However, creating a sustained program for continuous improvement in an organization is quite difficult.  After several not-so-successful attempts, Uber created a new, game-changing model for continuous improvement.  This session will closely inspect what made this new model successful and while illustrating best practices that can be ported to any organization.

Key Take-Aways:

  • Best practices for creating a culture of continuous improvement —  inspiring and empowering everyone in the organization to contribute to it
  • Guide to measuring benefits of improvements – advice on how it should reflect in your KPIs
  • Common pitfalls and pragmatic ways to avoid them


(Tuesday) 4:55 PM

Rockstar Insights

Kal Kuchimanchi, Director, Global Planning & Programs, Uber

Speaker Link