october, 2019

29oct11:25 AMRoundtable: STOP Admiring the Problem – and START Driving Real Value with AnalyticsCONCURRENT COLLABORATION ZONES – The Strategic Boardroom and Roundtables | Choose one of the following zones:11:25 AM Zone:2. Analytics in Action Fab Facilitator: Paul Ignasinski, Senior Vice President, CX & Digital Transformation Consulting, TTEC Digital

Event Details

Your customer journeys – from your online experience to your customer care operations – are awash with data and valuable information about customer experiences, employee performance, and internal operations is likely hidden in plain sight. While most leaders understand the need to turn this data into actionable insight, actually doing it remains a challenge. Join us to discuss ways to be pragmatic about the use of analytics to focus on the right areas and drive measurable impact for both customers and your business.

Key Take-Aways:

  • Insight on where to prioritize analytical efforts
  • Guide to integrating data from many sources to create a holistic picture
  • Tips and tricks for overcoming common barriers to success in the use of analytics
  • Best practices to reduce costs and drive revenue

Roundtable sessions capture the power of all participants’ voices, insights and experiences via group discussion and exploration of the issues at hand.

The Strategic Boardroom engages participants in high level debate and discussion around preparing the C-Suite conversations on customer experience and customer care issues facing the organization.

Time

(Tuesday) 11:25 AM

Fab Facilitator

Paul Ignasinski, Senior Vice President, CX & Digital Transformation Consulting, TTEC Digital

Paul Ignasinski is Senior Vice President of TTEC Digital. Specializing in the development and execution of customer-focused growth, innovation, and transformation strategies and execution on a global scale, Paul has over 20 years of experience working with large global organizations across numerous industries.

Speaker LinkSpeaker Link

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