Leveraging AI to improve customer experience is quickly becoming a contact center mandate, however the process and business case for moving forward remains murky. While some decision makers might rely
Leveraging AI to improve customer experience is quickly becoming a contact center mandate, however the process and business case for moving forward remains murky. While some decision makers might rely on traditional drivers such as ROI and lower total cost of ownership, our recent primary research suggests that executives are increasingly attaching importance to the soft benefits of AI. This interactive session will explore the results from a recent AI Study and discuss large-scale deployments of conversational AI that support the research findings.
Insight on the titles & departments involved in decision-making for AI implementation and the role it plays in transforming CX
Hard & soft benefits of implementing AI for CX
Guide to the overall executive-level impressions about budgeting, funding & measuring AI projects
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