27apr1:45 PMRoundtable Zone 6: Leveraging Six Sigma in the Contact Center1:45 PM
Dominique Jaritz, Chief Executive Officer, ThinkOwl Japan
Nina Brown, Vice President, Client Solutions, Datamark
We are all faced with numerous issues in the day-to-day challenges of our contact centers. The Six Sigma DMAIC process we will explore offers a methodical approach for being able
We are all faced with numerous issues in the day-to-day challenges of our contact centers. The Six Sigma DMAIC process we will explore offers a methodical approach for being able to define the true issue clearly, analyze comprehensively in order to select an appropriate improvement solution, and control the implementation in order to ensure that you gain the expected benefits.
(Monday) 1:45 PM
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