For those managing large contact centers – are you debating about your contact center  technology needs now and in the future? Are you struggling with how to ensure your enterprise contact center is always on the cutting edge of technology? Are you working on ensuring your customers’ experience never drops? Do you have all kind of data but not sure how to paint the picture you need to secure further investments in your contact center technology? If yes then you need to attend this session to walk away with how to secure those funds needed to take your enterprise contact center to the next level.

Key Take-Aways:

• Methods to mine and utilize existing data sources to fund new technology
• Pragmatic ways to select the best contact center technology for your existing and future contact center needs
• Insight into what the needs of the contact center of the future are
• Insight into how best to deliver and implement new contact center technology features to senior level executives