october, 2020

20oct11:25 AMRoundtable: Integrating Conversational AI into the Call Center EnvironmentCONCURRENT COLLABORATION ZONES – The Strategic Boardroom and Roundtables | Choose one of the following zones:11:25 AM Fab Facilitator: Brian Morin, Chief Marketing Officer, SmartAction Co-Fab Facilitator: Tiffany Anderson, Director of CX Process/Initiatives, Purchasing Power

Event Details

So you’re looking to implement virtual agents to automate more calls and chats? There’s just one problem: it’s hard. Join the interactive roundtable session where Purchasing Power’s Tiffany Anderson will detail the nitty-gritty on how to integrate conversational AI into the call center flow.

Key Take-Aways:

  • Step by step process for conversational AI self-service implementation
  • Insights from a contact center leader who’s already done it and proven success
  • A plan for your contact center to introduce AI automation in the next six months

Roundtable sessions capture the power of all participants’ voices, insights and experiences via group discussion and exploration of the issues at hand.

The Strategic Boardroom engages participants in high level debate and discussion around preparing the C-Suite conversations on customer experience and customer care issues facing the organization.

Time

(Tuesday) 11:25 AM

Fab Facilitator

Brian Morin, Chief Marketing Officer, SmartAction

Speaker Link

Co-Fab Facilitator

Tiffany Anderson, Director of CX Process/Initiatives, Purchasing Power

Graduating from McMurry University with a BS in Mathematics, Tiffany began her career and Customer focus at Toys R Us. She recognized early on her passion for making things easy for both the Customer and the Sales associates.

Speaker Link

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