28apr11:40 AMRoundtable Zone 3: Deflect Traffic, Reduce Costs and Improve CX with AI: Real World Use Cases11:40 AM Fab Facilitator: Fred Stacey, General Manager, Cloud Call Center Search, a Division of Outsource Consultants
To say AI is THE buzzword for 2020 would be an understatement. Many organizations over the past year are forcing POCs with their first deployments of AI and often they
To say AI is THE buzzword for 2020 would be an understatement. Many organizations over the past year are forcing POCs with their first deployments of AI and often they are IT lead deployments that have not had an impact on the contact center as promised. In this session, you will hear about real-world implementations for AI-based technology in the contact center and how others have approached deployments of AI to deflect contact volume, reduce costs and improve the customer and agent experience.
(Tuesday) 11:40 AM
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.