13apr11:40 AMRoundtable Zone 3: Deflect Traffic, Reduce Costs and Improve CX with AI: Real World Use Cases11:40 AM Fab Facilitator: Fred Stacey, General Manager, Cloud Call Center Search, a Division of Outsource Consultants
To say AI is THE buzzword for 2020 would be an understatement. Many organizations over the past year are forcing POCs with their first deployments of AI and often they
To say AI is THE buzzword for 2020 would be an understatement. Many organizations over the past year are forcing POCs with their first deployments of AI and often they are IT lead deployments that have not had an impact on the contact center as promised. In this session, you will hear about real-world implementations for AI-based technology in the contact center and how others have approached deployments of AI to deflect contact volume, reduce costs and improve the customer and agent experience.
(Tuesday) 11:40 AM
A Customer Engagement Leadership Council Member
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