october, 2019

28oct1:45 PMRoundtable: Connecting VOC with Operational DriversChoose one of the following zones1:45 PM Fab Facilitator: Sandy Ellis, Global Vice President, Sitel

Event Details

This interactive session will enable participants to capture proven strategies designed to interweave the customer voice within the service delivery framework. Leaders will leave this session with a roadmap containing actionable strategies to design, plan and execute key elements that are tailored and aligned to achieving company objectives while harnessing the power of your greatest source of information; your customers. Your individual plan will enable you to immediately begin working toward creating an optimized service environment based on a sustainable continuous improvement culture that facilitates and rewards service excellence.

Key Take-Aways:

  • Sound tactics to navigate through barriers such as ‘paralysis by analysis’, limited resources (dollars and people), conflicting priorities, among others
  • Strategies that apply across industries
  • Best practices for Utilizing a collaborative approach to build a network of champions while gaining positive momentum
  • Personalized roadmap based on the STAR model; Strategy, Structure, Processes, Rewards and People


(Monday) 1:45 PM

Fab Facilitator

Sandy Ellis, Global Vice President, Sitel

Speaker Link