12apr10:20 AMCase History Zone 5: Readying Your Contact Center for Next Gen Technology: Moving from Disruption to Transformation10:20 AM
Jacob Britt, Senior Manager, Business Development, Aceyus
Paige Delk, Industry Consultant, Customer Data Analytics Expert
With virtually all companies regardless of size, region or vertical actively involved in digital transformation, it means we all are painfully aware of the disruption large scale change can create.
With virtually all companies regardless of size, region or vertical actively involved in digital transformation, it means we all are painfully aware of the disruption large scale change can create. This is especially problematic within the contact center as it has the greatest impact on both Customer Experience (CX) and Employee Experience (EX). In fact, many companies already experience near-constant disruption trying to keep up with new trends. Learn the ‘one’ thing all next-gen tech has in common and how your ability to understand it decides whether change remains disruptive or becomes transformative.
(Monday) 10:20 AM
A Customer Engagement Leadership Council Member
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